About the Role:Grade Level (for internal use):13
The Team: By leading both the Client Engagement and Client Support Teams, the head of Client Success North America is responsible for retaining and developing business with existing WSO clients.
Responsibilities and Impact:By leading the proactive Client Engagement and reactive Client Support Teams, you're responsible for maintaining and growing revenue within WSO accounts and collaborating appropriately with other parts of S&P Global to widen and deepen the relationship S&P Global has with the client.
- Manage complex existing relationships, as well as molding internal processes.
- Identify and execute on upselling and cross-selling opportunities from existing strategic clients.
- Utilize market knowledge and intelligence gleaned from clients to work collaboratively with Enterprise Solutions Product Development and other segments of S&P Global in order to maximize opportunities and develop new products.
- Analyze business needs for key strategic accounts and develop solutions and product enhancements and new development opportunities to maintain and grow business.
- Broad understanding of the business needs of key stakeholders in the Lending industry (Asset Managers, Banks, Hedge Funds, etc).
- Broad knowledge of S&P Global Rating's & S&P Global's products and services and how they relate to customers.
- Ability to understand customer problems and implement a solution strategy to meet the client's needs.
- Excellent understanding of key market trends in S&P's key market sectors (Banks, Insurance, Corporates, Structured Products) in North America.
Compensation/Benefits Information:(This section is only applicable to US candidates)S&P Global states that the anticipated base salary range for this position is $110,000 to $190,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits.
What We're Looking For:Basic Qualifications:Bachelor Degree plus 5 - 10 years of experience in financial services and/or relationship management.
Skills:- Demonstrated strength in effective influencing, negotiation, interpersonal, and communication skills.
- Effective communication skills, both orally and in writing. Public speaking skills and the ability to deal with people at all levels within an organization.
- Strong commercial acumen and an understanding of how to monetize solutions and drive product development.
- The incumbent must display high energy levels and a "can do" attitude.
- Strong emotional intelligence and team player attitude.
Right to Work Requirements:This role is limited to persons with indefinite right to work in the United States.
Return to Work:Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.
About S&P Global Market Intelligence:At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.
Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
Diversity, Equity, and Inclusion at S&P Global:At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets.
Equal Opportunity Employer:S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
Job ID: 300296
Posted On: 2024-04-10
Location: Dallas, Texas, United States
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