Supervisor - Customer Billing
Location: East Hartford, CT
Salary: $92,100 - $115,200
Schedule: Office - On Site
Recruiter: Cynthia Harrall
Job Summary
Supervises employees within billing departments and coordinates all aspects of the billing process which may include billing of customers, collections of accounts receivables and/or financial reporting, and exception processing for customer accounts. Implements changes in billing procedures and ensures compliance with all tariffs. Adheres to company and government regulations.
Key Responsibilities
- Manages the monthly closing to ensure timely and accurate information is processed to corporate accounting and produces statistical and other requested reports on a monthly basis for management's review (15%)
- Supervises daily operation of the customer billing area to ensure accuracy and timeliness of billing information (40%)
- Provides feedback on the short and long-range planning for the billing departments to support the development of the Company’s billing requirements (10%)
- Daily supervision of billing representatives and analysts including completion and monitoring of performance metrics with appraisal documents. Support to customer relations representatives with in-depth billing and escalated supervisor calls (25%)
- Works closely with Marketing, Rates, and IT in testing and implementing any changes or enhancements to the billing system (10%)
Required Qualifications
- Bachelor’s degree or higher with 4 years relevant leadership experience
- Microsoft Suite
- Good oral and written skills
- Teamwork orientated
- Technical problem-solving abilities
- Ability to manage complex billing issues
- Develop Self & Others
- Empower to grow
- Collaborate and Share
- Be a role model
- Focus to achieve results
- Be agile
Preferred Qualifications
- Delivering for the Business:
- Global view of the Business - Advanced
- Achieving Results and continuous improvements - Competent
- Initiative - Advanced
- Innovation & Creativity - Advanced
Global Relationships:
- Flexibility & Globalization - Competent
- Customer Focus - Advanced
- Communicating & Influencing - Expert
- Teamwork - Advanced
Global Leadership:
- Team management - Competent
- Developing Others - Competent
Competencies
- Growth & Continuous Improvement
- Initiative & Change
- Focused on Results
- Customer Centric (internal and/or External)
- Communication
- Collaboration
- Leadership (people managers/leaders)
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