Job Summary
The Business Process Analyst collaborates with stakeholders across the organization to help drive strategy execution by analyzing, evaluating, optimizing and designing operational processes to maximize business outcomes through operations, efficiency, cost, and revenue improvements.
Responsibilities
- Engage with stakeholders across the Operations Division to identify, assess, document, and manage business requirements.
- Focus on the big picture and overarching objectives and apply an understanding of how processes should work for operational effectiveness.
- Collaborate with various stakeholders and business leaders across the organization to examine the company's current operational processes and break down the various stages into individual steps to identify opportunities for improvement.
- Streamline and/or reengineer business processes and provide support for change management through the use of process maps, data analytics, and Lean/Six Sigma tools.
- Coordinate various project management tasks.
- Work on a wide range of business processes or assignments with pre-defined objectives.
- Keep business leaders informed about progress in various areas that impact business.
- Take ownership of assigned tasks.
- Other duties as assigned.
Requirements
The ideal candidate will possess the following experience, skills, and qualifications:
- 4+ years of Business Process Analyst experience, or related Lean / Six Sigma experience.
- Lean Six Sigma Certification (Green Belt or higher).
- Ability to define a problem, evaluate its requirements, and implement processes or systems.
- Ability to analyze and challenge current processes, identify gaps and areas of improvement and document future state processes and procedures.
- Strong stakeholder management skill set.
- Strategic planning and project management skills.
- Previous experience using process mapping and project management tools.
- Exceptional analytical, critical thinking and problem-solving abilities.
- Solid understanding of technology and technical concepts.
- Ability to communicate with and work at different levels and across different disciplines - in person, by video, over the telephone, and email with high attention to detail.
- Strong leadership and organizational skills.
- Adaptable and capable of working in fast-paced environments.
- Able to respond to changing landscape and still deliver results.
Educational Requirements
- Bachelor's degree or equivalent related experience.
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