Job Description
We are modernizing our payment experience, leading the charge of our member payments redesign.
In this role, you will be responsible for facilitating and performing complex research and analysis to support business operations. You will discern business needs, elicit, document, and manage requirements, and develop business and functional requirements to solve larger and/or more complex business problems through enabling technology and/or improved business processes. Work completed will be focused on broader business unit, process, or other solution context (domain) but will also involve working with technical partners to communicate business requirements.
What You Will Do
- Elicit, analyze, document, and manage requirements for changes to business processes, policies, information, and information systems for larger and/or more complex business problems.
- Develop and elicit requirements for departmental and corporate projects that are more complex in nature as requested by internal/external customers; prepare business and functional requirements.
- Communicate and validate requirements with stakeholders and identified SMEs.
- Ensure creation of and adherence to requirements approach and management plan in alignment with an overall project plan. Collaborate with project teams to adhere to solution scope and create and maintain requirements traceability.
- Drive and execute business readiness activities including the communication plan to support changes to technology, processes, and people.
- Support training and conduct focused analysis to ensure efficiency of project implementations and ensure desired results.
- Develop new procedures and specifications for systems changes or other solution recommendations for more complex product and/or process changes. Work with cross-functional management and staff to implement changes.
- Design and conduct post-implementation audits and create customer feedback mechanisms to gather ongoing information about business processes. Analyze results and create plans to address weaknesses.
- Identify the business process and organizational impact of solutions; conduct analysis of workflow processes and designs, test and implement solutions. Ensure managed requirements change request process and documentation throughout the project lifecycle.
- Develop and maintain reporting tools for use in measuring business area performance against metrics/industry benchmarks and ensuring data integrity and systems stability in support of operations management.
- Provide timely and accurate access to data, distribute reports and present/explain results to the business area supported as well as to other BCBSNC areas. Work with trainers to develop training programs that target problem areas.
- Use and promote industry-standard analysis techniques, such as data flow modeling, use-case analysis, workflow analysis, business process mapping, functional decomposition analysis, and/or financial ROI modeling for larger and more complex initiatives.
- Independently create effective presentations for review by varied levels of leadership; thoroughly document all analysis assumptions, procedures, and results in a manner appropriate for both senior executive and management review.
- Proactively identify areas of potential business risk, on projects both within and outside of control, make recommendations related to mitigation, and escalate as necessary.
- Build and support strong business vendor relationships by documenting business issues, determining project needs, and supporting training as needed.
- Provide oversight and regularly perform peer reviews for less experienced analysts.
What You Bring
- Bachelor's degree or advanced degree (where required).
- 5+ years of experience in a related field.
- In lieu of a degree, 7+ years of experience in a related field.
- Experience with Payments and Payment Systems.
Salary Range
$69,000.00 - $124,200.00
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