Description
About us:
Orthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients. We are looking for the best of the best to join our team as a Billing Specialist. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core Values consist of the following:
- Accountability
- Continuous Improvement
- Inclusion
- Integrity
- Respect
- Teamwork
- Transparency
Job Description
Welcome to the role of Billing Specialist! In this role, you will be responsible for ensuring accurate and timely billing of all customer invoices. You will work closely with customers, staff, and other departments to ensure accounts are accurately represented and billed appropriately. Your work will have a direct impact on the company’s ability to generate and maintain positive customer relationships. You will use your expertise to provide solutions to billing issues and ensure that all customer invoices are accurate and timely. If you are a detail-oriented problem-solver with a passion for customer service, this role is the perfect fit for you!
- Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors
- Creating invoices and billing materials to be sent directly to a customer or patient
- Inputting payment history, upcoming payment information or other financial data into an individual account
- Finding financial solutions for patients who may need payment assistance
- Informing patients or customers of any missed or upcoming payment deadlines
- Handling incoming telephone calls, covering a range of customer services in a prompt and proficient manner,
- Acquiring all information to ensure first-time resolution of transaction
- Following up on past due accounts
- Being able to work with a team and independently
- Instilling confidence with patients through clear and effective communication
- Handling customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Collecting revenues and adjusting patient accounts
- Providing information about establishment, such as location, hours of operation or services provided
- Data entry in order to prepare documents and/or adjust general patient account information
- Maintaining records of patients' contact information and other relevant information
- Conferring with insurance company representatives by telephone to determine reasons for overdue payments
- Locating and monitoring overdue accounts, using computers and a variety of automated systems
- Recording information about status of collection efforts
- Sorting and filing correspondence and performing miscellaneous clerical duties, such as answering correspondence and writing reports
- Performing various administrative functions for assigned accounts
- Receiving payments and posting amounts paid to customer accounts
- Other duties as assigned
Requirements
- Strong communication, including writing, speaking and active listening
- Great customer service skills, including interpersonal conversation, patience and empathy
- Good problem-solving and critical thinking skills
- Basic math, bookkeeping and accounting skills
- Organization, time management and prioritization abilities
- Ability to be discreet and maintain the security of patient information
- Understanding of HIPAA regulations
Minimum Qualifications:
- High school degree or GED equivalent
- 2 year of customer service experience
- Strong PC Literacy
- Data entry and organizational skills
Personality Traits:
- Friendly , Welcoming
- Outgoing , Respectful
- Perceptive ,Resourceful
- Even-tempered , Empathetic
- Effective Listener , Energetic
- Organized , Composed
Working Hours/Location:
- Des Plaines, IL
- Monday-Friday 8:30 AM-5:00 PM
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