Overview:
The Principal, AR Analyst is responsible for the Accounts Receivable process and dispute resolutions. They will also oversee the process surrounding deduction validations and ensure critical metric targets are being met. The ideal candidate will work cross-functionally to solve problems and contribute to month-end closing procedures. They will lead collections of outstanding accounts receivable from our existing customer base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
Responsibilities:
- Help build scalable processes to support high growth to manage receivables, payments, analytics and reporting.
- Analyze outstanding receivables to collect to identify issues and determine the best financial and operational attack plan.
- Lead the settlement negotiation with the customer and partner with the Legal team to finalize the required paperwork.
- Lead the process of platform suspension and other procedures for delinquent customers.
- Take ownership of collections process for assigned customers with emphasis on strategic approach to reduce DSO.
- Reconcile credit/debit balances.
- Communicate with past due customers to resolve outstanding balances as necessary.
- Engage in problem solving and initiate proactive and/or preventative measures as needed with minimal oversight and guidance needed.
- Serve as the point person for customer and internal cross-functional inquiries and requests around billing, collection and retention issues.
- Serve as a mentor to other team members to drive adoption of best practices for accounting and business processes.
- Research and resolve customer account issues and provide professional and courteous customer service at all times.
- Partner with internal Account Managers to ensure quick and equitable resolution to inquiries or concerns.
- Review Client Bankruptcies and provide necessary reporting.
- Assist with special projects and filing as needed.
- Assist in maintaining accurate and complete customer and billing data in all accounting systems.
- Adhere to standardized financial and record keeping procedures of the company.
Qualifications:
- Minimum of 12 years of experience in high volume accounts receivable and collection required.
- BA/BS in Accounting/Finance is preferred or equivalent practical experience.
- Previous experience working on negotiation and settlement of early terminated contracts required.
- Excellent analytical, problem solving and financial troubleshooting skills.
- Experience using NetSuite a plus but not required.
- Advanced knowledge of Microsoft Office (emphasis on Excel).
- Previous experience working for software (SaaS) or technology company highly preferred.
- Ability to exercise independent judgement when handling issues of a complex nature.
- Outstanding follow-up, organization, and planning skills.
- Strong commitment to working with a team, providing excellent customer service in a professional and courteous manner.
- Excellent communication skills, including written and verbal communication with senior management.
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
- Interest and ability to analyze detailed data and formulate decisions.
- Ability to work effectively within a fast paced, changing environment that is going through high growth.
- A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend actions.
EEO Statement:
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
#J-18808-Ljbffr
