The Risk Underwriter Quality Assurance Analyst is primarily responsible for completing quality programs that support operational risk-based auditing and customer experience service programs. You will conduct audits of overall underwriting Risk Underwriting process/management, targeted Underwriting processes, client-specific Underwriting performance, and training performance. The QA Analyst will work with internal business partners to provide trend/data analysis and identify recommendations for optimizations and enhancements that assist in meeting customer demands/expectations and driving continuous improvement.
This position will support multiple products, including but not necessarily limited to: Life, Voluntary Life, Short Term Disability (STD), Long Term Disability (LTD), Dental, Vision, Absence Management, Supplemental Health, and Mental Wellness Products.
You are
A driven risk underwriter professional with a high degree of knowledge and experience supporting Group Underwriting products, experience with audit/review processes, and the ability to collaborate with internal business partners to support goals and objectives, lead change and implement new insights.
You have
- College degree and Insurance industry experience preferred.
- 2+ years in Risk Underwriter experience – preference for multiple products, including but not necessarily limited to: Life, STD, LTD, Dental, Vision, and Supplemental Health.
- Experience in audit/review & Rating processes preferred.
- Robust decision-making skills, including critical thinking and problem solving.
- Strong communication and coaching skills with attention to detail.
- Proficient in Microsoft Excel & Rating platforms including CPS, Salesforce, Simon, BTR, AuditWell, Tableau, a plus.
You will
- Conduct and deliver audits of business process to monitor adherence to all Guardian policies and procedures.
- Assist with program development and redesigns based on changing business needs, new product offerings, and other updates.
- Support business compliance and risk initiatives.
- Partner with internal resources to provide trend/data analysis, identify recommendations for improvements and training opportunities, and assist with system enhancements/requirements.
- Understand current industry trends and best practices as it relates to underwriting rating processes.
Reporting Relationships
As an Underwriting Rating Quality Assurance Analyst, you will report to our Manager, Underwriting Quality Assurance & Compliance Team, who reports to our Leader of Underwriting Operations.
Location
Hybrid role - 2 days in the office, 3 days WFH - Preferred locations- Guardian home offices located in Bethlehem, PA, New York NY, Stamford CT, Holmdel, NJ - or in a Guardian sales offices located in Atlanta, Chicago, Boston, Newport Beach, or Piano/Dallas. We will consider candidates outside of preferred locations, offering flexible work arrangements if aligned.
Salary Range
$66,130.00 - $108,640.00. The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
- Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits.
- Dental plan.
- Vision plan.
- Health care accounts – flexible spending, health reimbursement, and health savings accounts.
- Critical illness insurance.
Life and Disability Insurance
- Company-paid Life and Disability insurance plus voluntary supplemental coverage.
- Accident insurance.
Retirement and Financial
- 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable.
- Complimentary 1:1 financial guidance with a licensed Fidelity representative.
Time Off and Remote Work
- Flexible work arrangements (part in-person/part remote).
- Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement.
- Personal holidays for colleagues to use in recognition of religious, cultural, or civic days.
- Paid parental leave and paid family and medical leave policies.
Emotional Well-being and Work-Life
- Emotional well-being, mental health, and work/life resources powered by Spring Health.
- Wellness programs, including fitness program and equipment reimbursement.
- Child, adult, and elder back-up care support through Bright Horizons.
- Adoption assistance.
- College planning.
- Tuition reimbursement.
- Student loan assistance.
- Commuter benefits in select metropolitan areas.
Equity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
- Employee Resource Groups.
- Colleague Connection Committees.
- Community Involvement Committees.
A culture that encourages colleagues to bring their authentic selves to work.
- Voluntary self-ID.
- Pronunciation and phonetic spelling of names.
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
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