At KARL STORZ, we take pride in helping patients
through some of the toughest journeys of their lives.
We are making contributions that matter.
Regardless of your role, YOU improve patients’ lives every day.
KARL STORZ is currently recruiting for a Credit & Collections Specialist who will be responsible for managing a portfolio of assigned accounts to ensure that collection efforts are exhausted and to maximize cash collections and minimize Days Sales Outstanding (DSO). This role will also be responsible for ensuring past due and collection metrics are achieved and meet/exceed departmental objectives.
This is a hybrid role and will be required to work onsite 2 days per week in our Los Angeles, CA office.
Responsibilities:
- Responsible for a customer portfolio to collect on outstanding receivables to minimize losses while ensuring it is handled appropriately and per company policy.
- Proactive contact with customers to collect and keep them informed of past due balances.
- Keeps accurate and up to date notes or documentation on all collection efforts.
- Provides customer service regarding collection issues, submits customer refunds, reviews accounts for adjustments, customer reconciliation, and credit line increases.
- Utilizes appropriate judgment in resolution of adjustment disputes, unapplied payments, and possible account hold due to non-payment.
- Takes proactive measures to escalate uncollectible accounts as per the departmental escalation policy.
- Prepares write-off package files for customers that must be submitted to third-party agencies.
- Builds and maintains a strong working relationship with internal and external customers.
- Runs reports and analyzes data pertaining to their portfolio.
- Participates in projects, process improvements, and other collection-related tasks as identified by management.
Requirements:
- Minimum of 2-3 years collections experience.
- 4-year college degree preferred or relevant experience in lieu of degree.
- Experience with SAP.
- Proficient in Microsoft Office, specifically MS Word and MS Excel.
- Strong receivables experience, including solid B2B collections experience.
- Excellent customer service skills, negotiation skills, and attention to detail.
- Ability to prioritize and manage multiple responsibilities while working in a high volume, fast-paced environment.
- Excellent communication, organization, analytical, and problem-solving skills.
- Ability to use initiative and independent judgment within established policy and procedural guidelines.
- Ability to establish and maintain effective working relationships with those contacted in the course of the work.
- Strong sense of urgency and customer focus.
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply with all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
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