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Night Auditor

OTO Development • El Segundo, CA, United States • $200k - $250k / year • 8h ago

Nationally: $13.20 - $15.10

*Rate depends upon state/market and experience*

OTO Development is pleased to announce a wonderful opportunity for a Night Auditor.

What will you be doing most days?

Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
Ensure collections, including credit card and direct bill, are executed in accordance with company policies
Maintain proper control over keys, safe deposits, and all company and guest property
Ensure rates are optimized by monitoring competitor occupancy and rates
Ensure that all required documentation is completed in a timely manner
Properly quote daily rates and issues credits
Perform other duties as assigned to support guest satisfaction

What are the requirements for this position?

You are proficient in administration of applicable property management systems
You have the ability to respond quickly and appropriately to emergency situations
You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
You can pass certification tests required to meet brand standards
You have experience working with a computer especially data entry
You work well with others
You always maintain a customer focus and put the guests’ needs first
You are approachable and encourage effective communication with guests and fellow team members

Physical Requirements for this Position

This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

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