Description
• Reviews payer EOBs but not limited to payment accuracy, patient liability, and appeal grievances.
• File appeals on underpayments.
• Forward appeal letters to scanning.
• Generate reports from the Managed Care module to identify issues but not limited to underpayments, total charge adjustments, missing calculations, and contract accuracy.
• Generate reports from the Managed Care module to assist management in identifying payer problem accounts.
• Create a monthly Medicaid HMO underpayment report for the CFO.
• Process incoming mail correspondence from payers within 3 business days.
• Follow up with the payer via phone and/or the website as needed.
• Enter detailed notes explaining account activity in the Patient Accounts system including expected payment calculation.
• Identify payer trends for resolution.
• Report payer trends to the Director and/or Assistant Director of Patient Financial Services.
• Assist the Reimbursement Specialist when needed.
• Respond to patient inquiries within 2 business days.
• Respond to interdepartmental inquiries within 2 business days.
• Respond to payer requests within 2 business days.
• Respond to emails within 2 business days.
• Maintain courtesy and respect at all times when working with internal and external customers.
Requirements
Education
Required:
High School
Licenses & Certifications
Preferred:
C-Heartsaver
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