Description
• Reviews payer EOBs, focusing on payment accuracy, patient liability, and appeal grievances.
• Files appeals on underpayments.
• Forwards appeal letters to scanning.
• Generates reports from the Managed Care module to identify issues, including underpayments, total charge adjustments, missing calculations, and contract accuracy.
• Generates reports from the Managed Care module to assist management in identifying payer problem accounts.
• Creates a monthly Medicaid HMO underpayment report for the CFO.
• Processes incoming mail correspondence from payers within 3 business days.
• Follows up with the payer via phone and/or the website as needed.
• Enters detailed notes explaining account activity in the Patient Accounts system, including expected payment calculations.
• Identifies payer trends for resolution.
• Reports payer trends to the Director and/or Assistant Director of Patient Financial Services.
• Assists the Reimbursement Specialist when needed.
• Responds to patient inquiries within 2 business days.
• Responds to interdepartmental inquiries within 2 business days.
• Responds to payer requests within 2 business days.
• Responds to emails within 2 business days.
• Maintains courtesy and respect at all times when working with internal and external customers.
Requirements
Education
Required: High School
Licenses & Certifications
Preferred: C-Heartsaver
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