Job Category: Patient Financial Services- Revenue Integrity
Requisition Number: REIMB002937
Posted: September 4, 2024
Employment Type: Full-Time
Locations
Showing 1 location
Responsibilities
- Reviews payer EOB’s including payment accuracy, patient liability, and appeal grievances
- Files appeals on underpayments
- Forwards appeal letters to scanning
- Generates reports from the Managed Care module to identify issues including underpayments, total charge adjustments, missing calculations, and contract accuracy
- Generates reports from the Managed Care module to assist management in identifying payer problem accounts
- Creates a monthly Medicaid HMO underpayment report for the CFO
- Processes incoming mail correspondence from payers within 3 business days
- Follows up with the payer via phone and/or the website as needed
- Enters detailed notes explaining account activity in the Patient Accounts system including expected payment calculation
- Identifies payer trends for resolution
- Reports payer trends to the Director and/or Assistant Director of Patient Financial Services
- Assists the Reimbursement Specialist when needed
- Responds to patient inquiries within 2 business days
- Responds to interdepartmental inquiries within 2 business days
- Responds to payer requests within 2 business days
- Responds to emails within 2 business days
- Maintains courtesy and respect at all times when working with internal and external customers
Qualifications
Education
Required: High School or better.
Experience
Preferred: 2 years of hospital or physician practice billing and/or collections experience
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