Senior Banker - East Bessemer Financial Center
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.
Responsibilities:
- Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs.
- Assists, educates, and trains clients on conducting simple transactions through self-service technologies.
- Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
- Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts and account maintenance.
- Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements.
Required Qualifications:
- Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
- Collaborates effectively to get things done, building and nurturing strong relationships.
- Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
- Is confident in identifying solutions for helping new and existing clients based on their needs.
- Has strong written and verbal communications skills.
- Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone).
- Has the ability to learn and adapt to new information, technology platforms, handle ambiguity, and adapt to changing circumstances.
- Applies strong critical thinking and problem-solving skills to meet clients’ needs.
- Demonstrates effective time management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously.
- Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role.
- Can be flexible to work weekends and/or extended hours as needed.
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent.
Shift:
1st shift (United States of America)
Hours Per Week:
40
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