As a Call Back Analyst, you will follow up on submitted applications that have been approved or conditionally approved through our automated decisioning process with a goal of capturing the contracts. This includes following up on applications with dealerships over the phone using UAC’s common sense lending approach with a focus on Service Excellence to our dealer body.
Essential Duties and Responsibilities
- Follow up with dealerships on automated decisioning applications in an effort to capture the contracts.
- Ensure loan requests meet program and product specifications or counteroffer to a different product and/or program when appropriate.
- Nurture relationship management between the Dealership Body and the Sales/Marketing team play a large role in the day to day success of this position in addition to the ability to meet monthly goals for productions, quality and customer satisfaction.
- Review deals with your dealer partners and help them to structure or restructure as needed to fit the program.
- Interact daily with automotive dealerships and gather information needed to recommend different products and/or program when appropriate.
- Partner with dealerships and Area Managers to educate them on the rationale behind credit decisions made as needed.
- Effective communication with the dealership body to build strong relationships.
- Building strong working relationships with the Sales/Marketing Team, Funders and Dealership Body is essential.
- Perform other duties as assigned.
Qualifications
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Demonstrated ability to develop business relationships with Customers (our Dealers), Sales/Marketing Team Members as well as Peers.
- Strong desire to achieve and succeed in a highly competitive market.
Education/Experience
- Bachelor’s degree preferred; equivalent combination of education and experience may be substituted in lieu of degree.
- Previous experience within the Auto Finance or Financial Services Sector highly preferred but not required.
Language Ability
- Ability to clearly and effectively communicate in person, in writing and by telephone.
- Bilingual English/Spanish is highly desired.
Computer Skills
- Proficient in use of MS Office - Word, Excel, PowerPoint, Visio, Project, Access, SharePoint.
Compensation
Pay range between $17-$19 an hour, based on experience. Uncapped monthly bonuses averaging $1,100 monthly.
Commitment to Diversity and Equal Employment Opportunity
United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions.
Other Things to Note
This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position. Duties and responsibilities may change or be added at any time, with or without notice.
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