Real Estate Portfolio Manager/Relationship Manager
Genesis Capital (the “Company”) is one of the largest business purpose lenders in the country, focused on providing commercial real estate financing solutions to real estate developers who buy, renovate, and sell single-family and/or multi-family residential real estate. The Company is a subsidiary of Rithm Capital (parent company), a publicly traded mortgage real estate investment trust.
The Relationship Manager (RM) is responsible for the coordination between sales, underwriting, and Operations teams to help turn leads into actionable opportunities, beginning with initial deal and borrower analysis through to loan funding. As part of that focus, loan portfolio management will be a primary job function, all while ensuring an excellent customer experience throughout the sales process. Additionally, the relationship manager will build strong ties with all supported clients, whereby referrals can be sourced directly by the RM.
Essential Functions
- Specific oversight of the customer onboarding process designed to introduce our customers to our team, our process and set appropriate expectations for borrower urgency and timeline expectations.
- Work directly with Loan Officer, Sales, Underwriting, and Operations teams on loan/deal analysis, structuring, pricing, as well as data/document collection for Genesis Capital loans.
- Present potential new loans and borrowers to Credit Committee for approval.
- Underwrite, analyze, and perform due diligence for new loans and prospective borrowers and package files for submission.
- Manage portfolio, with specific emphasis on current month closings. Identify any issues that warrant escalation and quickly put the loan in front of team/leader who can provide a solution.
- Responsible for successfully managing the portfolio which includes, but is not limited to, collecting financial reports, preparing project status updates, reviewing covenant compliance, expediting difficult loans.
- Work across the internal organizations to help others perform their role effectively and to the client’s benefit.
- Hold and participate in daily huddles/pipeline reviews with related department personnel to identify and work to resolve or escalate issues or bottlenecks that are preventing loans from moving forward.
- Perform ongoing relationship reviews of clients.
- Understand the problems and challenges of clients and identify solutions to address those needs.
- Develop and deepen the Genesis relationship with existing and new borrowers by enhancing/creating a positive customer experience.
- Perform other functions and assist with other projects as assigned.
- Ensure collaboration and cooperation of all functions across the loan life cycle.
Professional Experience/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 5 years in a commercial/construction Underwriting or equivalent role.
- Real estate license is required.
- Bachelor’s degree or equivalent experience preferred.
- Experience in a sales environment.
- Excellent customer service skills and relationship management capabilities, as well as a high level of attention to detail.
Additional
- Strong verbal and written communication skills.
- Ability to interface with high-powered clients and their teams.
- Advanced knowledge of Excel and PowerPoint.
- Ability and desire to work in a fast-paced, deadline-oriented environment.
- Ability to work with little supervision and take ownership of responsibilities.
- Adaptability to perform well in a changing, fast-paced work environment.
Equal Employment Opportunity
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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