Location: New Brunswick, CA; NL, CA; Nova Scotia, CA; Prince Edward Island, CA
For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers, and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, and Canada’s Life & Health Insurer of the Year for 2021. Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative, and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Job Title: Bilingual Policy Analyst
Department: Information Services – Operations
Competition: 87262
Internal/External: Both
Employment Type: Full Time Permanent
Location: Remote - Atlantic Canada
Reports To: Team Leader
What’s in it for you?
An incredible opportunity to learn in the fields of benefits administration and insurance. This is a challenging long-term career path or a steppingstone to the diverse opportunities the benefits and insurance industry can offer.
What makes us a different kind of employer? Our award-winning culture, team leaders who really care, unmatched training and support are all dedicated to ensuring you are set up for success.
Delivery and collaboration on one of our most important core business processes is what our team is all about, we offer:
- A diverse team of colleagues with multiple fields of expertise
- A stimulating and flexible working environment
- Comprehensive health and dental plan that is 100% employer paid effective on your first day
- Emphasis on work-life balance, providing wellness benefits, health resources, and fitness center discounts
- An organization where we encourage personal learning and growth
- As a not-for-profit organization, we are dedicated to our purpose; we are focused on health outcomes, not profit, both in our everyday work and we contribute to the community.
Your Everyday with us:
The Policy Analyst provides coverage information and/or technical assistance through a database or via telephone to internal and external clients. They are responsible for keeping up-to-date information on member files and all correspondence. They are also responsible for the application of eligibility standards. They will proceed with data entry into the administrative systems. In carrying out their duties, the Policy Analyst will communicate directly with Group Administrators and with various Medavie Blue Cross stakeholders.
Key responsibilities
- Provide technical support for the various administrative outputs (bills, reports, etc.), through email database or by phone to our internal and external clients.
- Ensure quality at the source of information captured in computer systems.
- Enter data on change requests, verify report outputs (validation reports), and make necessary corrections/actions.
- Follow up and provide customer service, when required, in assigned files.
- Ensure compliance with administrative rules and accepted standards for quality and deadlines.
- Regularly use tools for tracking applications and/or production.
- Inform the manager of any delays or anomalies that may disrupt regular operations or affect the quality of outputs.
- Suggest changes in our IT systems and procedures to improve service quality and timelines.
- Analyze membership applications, ensure that all necessary information has been provided and obtained via telephone or written communication.
- Receive change requests (division change, salary change, change of beneficiary, cancellation, reinstatement, various changes). Ensure that all necessary information has been provided and obtained via telephone or written communication.
- Process change requests according to established procedures while applying insurability standards (time to re-enforce, deadline for dependent membership, etc.) and submit files to underwriting as required.
- Write and adapt all written communications to respond adequately to customer requests.
- Perform any other tasks of the same nature or general nature required by their duties or required by their superior.
What you need to succeed:
- You are a good communicator - you are clear, concise, and friendly.
- You are a team player while also being self-directed and enjoy autonomy.
- You have a natural inquisitive nature - you know how to probe when required.
- You have earned a post-secondary diploma or degree and/or relevant working experience in business or a related field including benefits or office administration, customer service, or insurance.
- You must be able to review complex documents and accurately interpret information to provide answers to clients.
- You can understand the big picture and tie all the little details together.
- You are a problem-solving master; you understand client and business needs and learn quickly how to get the best results in any environment.
- You are a self-motivated go-getter; you like the little details with the big picture in mind.
- Bilingualism is required (English/French).
We are an Equal Opportunity Employer.
Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity, and inclusion (DEI) where we live our values every day in the way we treat each other, our members, and the communities we serve. Accessibility is a top priority.
For applicants with disabilities, we provide accommodations throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.
We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
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