Company
Federal Reserve Bank of St. Louis
Overview
The Federal Reserve Bank of St. Louis serves as a fiscal agent to the U.S Department of the Treasury, Bureau of the Fiscal Service. The Treasury Support Center (TSC) is a national help desk that provides support for 12 Treasury financial applications consisting of Fiscal Accounting (FA), Payment Management (PM), Debt Management Services (DMS), and Revenue Collections Management (RCM) programs.
About the role:
The Senior Analyst will provide second level help and training for the Treasury Support Center customer service representatives and support SharePoint site maintenance and access-management for the team. Reporting to an Assistant Manager, you will troubleshoot complex issues, work to identify solutions, and further escalate issues to application development staff or department management.
Responsibilities
- Investigate and resolve complex customer access issues for multiple applications escalated from the Treasury Support Center Help Desk.
- Develop and facilitate training for Help Desk customer service representatives and ensure educational training materials are accurate.
- Assist management in planning and provide second level support for complex questions and issues related to recertification of multiple applications.
- Collaborate with application Central Business Application Function (CBAF) team and with Treasury to identify and troubleshoot problems including proposed solutions to issues impacting users.
- Help investigate security report issues.
- Conduct routine SharePoint site maintenance and access-management following records retention and security policies.
- Effectively document processes and identify opportunities for process improvement.
- Maintain strong and effective working relationships with staff and management and ensure confidentiality of information.
Qualifications
- In depth knowledge of Treasury Financial Management applications.
- Bachelor’s degree in Information Technology, Computer Science, Business or similar fields of study or commensurate experience.
- 2 years relevant experience.
- Experience designing and maintaining SharePoint as a site owner.
- Demonstrated ability to communicate effectively with a range of stakeholders.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, OneNote), and Teams.
- Experience using Jira, Kanban, and SharePoint to track issues or tasks.
- Travel (5%).
- US Citizen or lawful permanent resident with three or more years of US residency.
- Candidates with less experience may be considered at lower levels.
Total Rewards
Bring your passion and expertise, and we'll provide the opportunities to challenge you and propel your growth—along with multiple benefits and perks that support your health, wealth, and life.
Salary: $76,900-$98,100
In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can find balance:
- Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period.
- 401k/Thrift Plan with generous employer match.
- Employer-funded Pension Plan.
- Paid Vacation/Sick Time & Holidays.
- Flexible Spending Accounts and Healthcare Spending Accounts.
- Flexible Work Schedule available in most departments.
- Life Insurance and Long Term Disability Insurance.
- Tuition Reimbursement (undergraduate and graduate).
- Parental Leave.
- Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities.
- Onsite Cafeteria & Coffee Shop.
- Additional Convenience Benefits, Discounts and More…
At the Federal Reserve Bank of St. Louis, we believe the Federal Reserve most effectively serves the American public by building a more diverse and inclusive economy. Our commitment to diversity and inclusion, at all levels of the organization, has been one of our core values for many years and remains strong as we continue enhancing our efforts.
The Federal Reserve Bank of St Louis is an Equal Opportunity Employer. #LI-Hybrid
Job Details
- Full Time / Part Time: Full time
- Regular / Temporary: Regular
- Job Exempt: Yes
- Job Category: Analytical
- Work Shift: First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers ( https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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