At Briggs Industrial Solutions, our team members and our culture are just as important to the company as serving our customers. We believe our team members are the key to our success and we pride ourselves in hiring the highest quality people, placing emphasis on safety, ethics, integrity and respect. We are an ESOP-owned company with a customer-first focus. We realize the decisions we make about investments and operating practices ultimately affect the lives of our co-workers, families and business partners. And like those who went before us, every one of us takes that responsibility seriously.
Businesses: Briggs Equipment, Briggs Earth & Ag, Briggs Truck & Rail, Briggs Warehouse Solutions
Mission Statement: Keep business moving by being proactive, accessible, knowledgeable and above all else safe.
Value Proposition: We are an ESOP-owned company with a customer-first focus. Our solutions experts help keep your business moving by being proactive, accessible, knowledgeable and safe.
Values: Balance, Respect, Integrity, Growth, Grit, Safety
Competitive benefits:
- 401(k)
- Educational Assistance
- Employee Assistance Program (EAP)
- Employee Stock Ownership Program (ESOP)
- Hands On and Virtual Training
- Paid Holidays
- Paid Time Off
- Profit Sharing
Simply stated, Briggs team members strive to do the right thing by exceeding the expectations of each other, our customers and our community.
POSITION PURPOSE:
The Parts Research Analyst provides customer service for the Parts Operation Center or assigned location. This role interfaces with internal and external customers and Field Operations. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Provide accurate and timely customer service and support relating to parts inquiries required for order completions with internal / external customers, vendors, supplies and branches using applicable tools and established processes.
- Prepare quotes and order requests based on equipment type.
- Research, analyze and resolve parts discrepancies, to include purchases, shipments and delivery.
- Maintain accurate records of invoices and support documents across multiple interfaces.
- Enter all pertinent data into the Company’s systems.
- Receive inbound calls for industrial equipment parts inquiries.
- Perform parts research duties through web-based, adobe programs as well as hard copy manuals and microfiche.
- Perform other related duties as assigned.
MINIMUM QUALIFICATIONS
Basic Knowledge & Competencies:
• Excellent Customer Service and multi-tasking skills.
• High attention to detail, to include precise data entry.
• Excellent verbal and written communication skills.
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment.
• Proficient in MS Office Suite (Outlook, Word, Excel, and PowerPoint).
Previous Experience/Education:
• High school degree required.
• 1+ year customer service and/or call center experience preferred.
PHYSICAL REQUIREMENTS
• Working conditions are normal for an office environment.
• Ability to lift up to 20 pounds.
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