Full Time Temporary Financial Aid Processor (On Site- University Center, MI)

Delta College • Remote (MI, United States) • $200k - $250k / year • 1m ago

Full Time Temporary Financial Aid Processor (On Site- University Center, MI)

Position Title: Full Time Temporary Financial Aid Processor (On Site- University Center, MI)

Employee Group: Temporary

Status: Full time, 2 Year Temporary position; Starting Salary $17.02 per hour: Commensurate with Qualifications and Experience

2 positions to fill

Position Summary Information:

The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion for students, faculty, and staff. This is a full-time temporary support staff position within the Financial Aid Office. The primary responsibilities are processing enrollment verifications for students receiving Michigan State Scholarships, including but not limited to the Michigan Reconnect and Community College Guarantee programs. This role involves detailed enrollment verification, compliance with federal and state regulations, and ensuring accurate and timely processing of financial aid adjustments. In addition, providing customer service at the front counter, phones, emails, performing data entry, and managing rosters for the State of Michigan.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Manage processing for Michigan Reconnect and Community College Guarantee scholarships to include enrollment verifications for students adjusting their academic plans.
Process loans and any incoming documentation received from students and input into the Colleague system, including entering completed student loans on a student’s award package.
Communicate with students and academic advisors to resolve discrepancies and ensure compliance with scholarship requirements.
Maintain up-to-date knowledge of federal, state, and institutional financial aid regulations.
Ensure all processing activities comply with relevant regulations and guidelines.
Assist in the preparation for audits and reviews by internal and external agencies.
Generate reports to track scholarship disbursements, adjustments, and compliance status.
Collaborate with the Financial Aid team to streamline processes and improve service delivery.
Serve as a liaison between the Financial Aid Office and other departments, including Admissions and Registrar’s Office, to ensure coordinated efforts in student support.
Provide high-quality customer service, ensuring students understand their financial aid packages and requirements.
Participate in professional development opportunities to stay current with changes in financial aid regulations and best practices.
Perform other duties as assigned by the Director of Financial Aid to support the mission and goals of the Financial Aid Office.

Required Qualifications:

Associates Degree
1 – 3 years of position related experience
Exemplary customer service skills, ability to communicate effectively
Demonstrated proficiency with data entry

Application Deadline: Position will remain open until filled. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.

Special Instructions to Applicants:

Posting Specific Question

Required fields are indicated with an asterisk (*).

* In order to track our recruitment sources, please indicate how you became aware of the position vacancy?
- Delta.edu
- Indeed.com
- Career Arc
- MI Works / MI Talent Bank
- HigherEdJobs.com
- Michigan HERC Website
- MLive (Grand Rapids Press, Flint Journal, Ann Arbor News, Jackson Citizen Patriot, Kalamazoo Gazette, Saginaw News, Muskegon Chronicle, Bay City Times)
- Other
* If you selected "Other" above, please tell us where you heard about this posting.
(Open Ended Question)
* Please describe a time when you worked with individuals from diverse backgrounds. How did you ensure that your approach was inclusive and supportive, particularly in removing barriers or providing equitable resources? How would you apply this experience to your role in the Financial Aid Office at Delta College?
(Open Ended Question)

Required Documents: