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Location(s): Hybrid - Silver Spring, MD, United States
POSITION SUMMARY:
The Loan Services Officer will have the responsibility for the collection of loans. They will work closely with the Loan Services Department to increase revenue and ensure that HIAS has a complete database to record, report, and analyze client repayments.
Note, the salary range for this position is $55,000.00-60,000.00.
ESSENTIAL FUNCTIONS:
- Reviews and analyzes delinquent or canceled accounts to determine if an extension of the grace period is needed and requests approval from the supervisor.
- Reviews undelivered mail and updates addresses on the loan software.
- Researches and analyzes customer accounts to ensure compliance with established policies and procedures.
- Follows up with phone calls/second mailing if necessary and refers uncollectible accounts to management.
- Contacts clients via phone and email to obtain payments on past due balances.
- Assists in completing special projects and performs other duties as assigned.
- Possesses an exceptional professional, courteous demeanor in a sometimes fast-paced environment.
- Performs other clerical duties as required including filing, data entry, typing, etc.
- Assists in preparing end of month reports.
- Assists in preparing for annual audits.
- Performs other duties as assigned.
QUALIFICATIONS & REQUIREMENTS:
- 2-3 years of relevant experience.
- Computer-literate, experience in network environment, internet, and e-mail transfer of data, proficient in office applications (Excel and Word).
- Excellent written and oral communication skills.
- Spanish fluency preferred but not required.
- Strong analytical skills and ability to problem solve.
- Ability to effectively prioritize multiple responsibilities.
- Ability to deliver high-quality results in a timely manner.
- Ability to prepare financial reports/budgets.
- Ability to assist the manager with vendor management.
- Ability to effectively prioritize problems and manage multiple requests/expectations; the job requires self-motivation to function at full productivity.
- Ability to interact with external clients by providing support via phone, web, and email; as well as team-oriented interaction with all.
- Travel, to include travel to insecure operating environments, may be required.
HIRING PROCESS:
We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:
- Phone screen with a HIAS recruiter.
- Video interview with the hiring manager.
- Video interview with a panel of HIAS employees.
- Online reference check with SkillSurvey.
- Offer and background check with Shield Screening or HireRight.
- Start your professional journey with HIAS!
Note: Some of our hiring processes may vary, and not all candidates will advance to each step.
ABOUT US:
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.
VISION:
HIAS stands for a world in which refugees find welcome, safety and opportunity.
MISSION:
Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.
VALUES:
We Welcome the Stranger
We Pursue Justice
We Approach our Clients with Empathy
We Believe in Changing the World through Partnership
We Act with Courage to Build a Better World
We Adapt and Thrive, Continuously Demonstrating our Resilience
DIVERSITY:
HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We strongly encourage applicants of diverse identities, backgrounds, experiences, and perspectives to apply even if you do not meet all required qualifications but have other qualifications relevant to the role that would make you a great fit for this role with HIAS!
SAFEGUARDING:
HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
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