Business Analyst-Innovation
Pay Grade: $64,863.00 - $107,023.00
Supervisory Organization: Director Digital CX Strategy
Country: United States of America
Address: 1401 PACIFIC AVE
City: DALLAS, TX 75202
FLSA: Exempt
Professionals: 02 - Professional (EEO-4-United States of America), 2D - Professionals - Business (EEO-SubCategory)
General Summary: The Digital Business Solutions Analyst is responsible for requirements gathering, opportunity qualification, and support of successful delivery of digital projects associated with the goals of the Finance GoPass App team in managing customer-facing programs and projects focused on rider information/technology and innovative transit service delivery. This includes rider-facing apps, data quality improvement, websites, signage, fare collection technology, implementation of new service modes, and rail/bus vehicle procurement. The principal focus of this role is to support the implementation of solutions from conception to initiation by providing information, managing stakeholders, and engaging in all key business analysis tasks needed to implement the solution.
Essential Duties and Responsibilities:
- Defines and refines all aspects of the digital product opportunity pipeline, from gap identification to solution implementation.
- Works across all business areas to identify, vet, and qualify issues for suitability for new solution development.
- Supports facilitation of innovation workshops to help stakeholders identify opportunities for innovation.
- Supports the Finance GoPass App team in sourcing new partnerships to solve business challenges.
- Responsible for developing new methods of opportunity gathering and qualification for initiatives.
- Performs financial analysis and tracks solution usage, effectiveness, and performance.
- Provides user support functions for the team.
- Performs other related duties as assigned.
Minimum Knowledge, Skills, and Abilities Required:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.
- Bachelor's degree from an accredited college or university in Business Administration, Computer Science, or related field.
- Three (3) years of research or business analysis experience.
- Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.
- Proficiency of PC software applications to include Microsoft Office or other related software applications.
- Creative problem solver, often considering unorthodox yet feasible ways to push the design, and sharing these with others.
- Impeccable attention to details with great sense of ownership.
- Outside-of-the-box thinking and strong self-organization.
- Ability to embrace a start-up mentality and work in a fast-paced environment.
- Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
- Ability to make good decisions based upon a mixture of analysis, wisdom, experience, and judgment.
- Ability to quickly learn new skills and knowledge.
- Ability to write clearly and succinctly in a variety of communication settings and styles.
- Ability to quickly find common ground and solve problems for the good of all.
- Ability to use rigorous logic and methods to creatively solve difficult problems with effective solutions.
Working Conditions: Works in an environment with minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions, and regulations.
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.
DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V
Open until adequate supply is obtained.
#J-18808-Ljbffr
