Claims Intake Representative (Surety)
Locations: Chicago, IL, USA
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: R-4582
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.
Under limited supervision, receives, verifies and records incoming claim data.
JOB DESCRIPTION:
Essential Duties & Responsibilities:
- Enters loss information into appropriate claims application.
- Reviews and evaluates the incoming loss documents for complete and accurate information.
- Receives first notice of loss, reviews and/or locates policies, validates coverage applied to claim to determine appropriate line of business and loss type.
- Remains externally focused when receiving claim reports and information inquiries from internal and external (insured, broker, vendor) business partners and researches, then provides response.
- Reviews applicable systems to determine presence of duplicate claims.
- Is accountable for validating and locating missing policy information prior to entering default information.
- Collaborates with adjusters in reviewing special handling instructions for claims routing.
Reporting Relationship: Typically Supervisor or above
Skills, Knowledge and Abilities:
- Strong typing (accuracy and speed) and data entry skills.
- Strong attention to detail.
- Good verbal and written communication skills.
- Good organizational and follow-up skills.
- Good listening and customer service skills.
- Ability to receive and make phone calls in courteous approach and manner.
- Ability to work independently and to work effectively in a high volume environment.
- Ability to work with other teams in a call center environment.
- Knowledge of Microsoft Office Suite and other business related software.
Education and Experience:
- High school diploma, GED, or equivalent experience.
- Typically a minimum six months to one year typing, data entry, or call center experience preferred.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
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