Work Location:
Hartford, Connecticut
Hours:
0
Pay Details:
$23.25 - $32.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.
Line of Business:
Services bancaires personnels et commerciaux
Job Description:
The Retail Banker II Float is a Customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding personal banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD. This role is accountable for working in multiple locations; thus having the ability to work in different contexts and settings.
Depth & Scope:
- Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking.
- Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by moderate complexity/risk.
- Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs.
- Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities.
- Evaluates issues, errors and problems based on practices and existing precedents or procedures.
- Explains detailed and/or complicated information within the team.
- Builds working relationships with customers and related teams.
- Requires full proficiency gained through job-related training to perform a range of activities.
- Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
- Engages in conversations with customers about loan products, facilitates the application intake.
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience:
- HS Diploma or GED required; 2 year degree preferred.
- 2+ years of related experience required.
- Teller experience (Preferred).
- Cross trained to take customer transactions.
- Requires agility, teamwork and flexibility to adapt to different locations and environments.
- Must be able to do same day travel to multiple work locations within a designated region or area.
- Superior Customer Service skills.
- Strong organization skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills with ability to be concise, clear and consistent.
- Demonstrated effective problem-solving skills.
- Demonstrated ability to schedule and prioritize work.
- Demonstrated ability to work independently and within deadlines.
- Proficient in Microsoft Office.
- Ability to provide community services, including, but not limited to, Financial Education classes.
- Notary License (Preferred).
Customer Accountabilities:
- Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers.
- Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect.
- Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store.
- Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs.
- Utilizes the Customer relationship management tools to understand and gather Customer information.
- Engages in lobby leadership by orchestrating Customer flow, warmly welcome, discover initial needs and guides Customer appropriately.
- Understands Customer preferences with banking and educates Customers on self-service options.
- May act as a point of escalation for Customer questions or concerns.
- May perform a variety of (teller) transactions including check cashing, deposits, transfers and withdrawals.
- Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals.
- Acts as a brand champion both internally and externally.
- Champions Customer service activities; supporting Customers through challenging times and life events.
- Recognizes transaction needs of clients and educates clients on self-service channels.
- Brings your genuine self and turns each banking transaction into a personalized interaction.
- Delivers end to end advice to Customers by providing information and tools for financial management.
Employee/Team Accountabilities:
- Participates fully as a member of the team, supports a positive work environment.
- Supports the team by continuously enhancing knowledge/expertise in own area.
- Participates in personal performance management and development activities.
- Contributes to a fair, positive and equitable environment that supports a diverse workforce.
- Acts as a brand ambassador for your business area/function and the Bank.
- Utilizes feedback through coaching sessions to demonstrate stronger performance.
- Contributes to a positive work environment by aligning to TD Model, Brand and Culture.
- Positively embraces change.
- Adheres and participates in TD's Shared Commitments and code of conduct expectations.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
TD is deeply committed to being a leader in customer experience. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
Additional Information:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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