Description
ABOUT US
Coastal Community Bank is a little bit of banking and a lot of tech-ing. The people at Coastal don't just help people with their banking; they help reshape how banking technology allows and serves EVERYONE. We think and work like entrepreneurs, always moving and constantly improving. We care about each other, are go-getters, work hard, and play hard. If you're someone who thrives on innovation, wants to help others succeed, knows how to think outside the box, and believes that we're all in this together -- you belong here.
HOW THIS ROLE IMPACTS COASTAL
The Personal Banker is an essential part of the retail team. In this role, you’ll have an opportunity to get to know Coastal’s customers and attract new customers while helping them reach their financial goals. Whether providing support during a busy day at the branch or offering suggestions for products that fit their needs, you'll have the chance to make a real difference in people's lives. And as the retail industry evolves, you'll have the opportunity to grow along with it, learning new skills and adding value to the team.
WHAT YOU’LL DO AT COASTAL
The key responsibilities of the Personal Banker are providing world-class customer service, identifying customer needs and providing them with the appropriate services and products, and engaging with prospective clients. The Personal Banker will work closely with their Branch Manager and teams across the organization to help customers meet their financial goals. You’ll also be able to participate in community and industry events to represent Coastal.
HOW YOU’LL DO IT
- Provide customer service per Coastal's Core Values.
- Interview and assess customer and non-customer needs and suggest appropriate products or services.
- Communicate with customers in the branch, over the phone, or during personal visits to local businesses.
- Outside sales calling is required and determined by branch management.
- Conduct customer phone follow-ups and actively raise customer awareness of bank products and services. These activities may have a standard of frequency set by branch management.
- Maintain an organized system for tracking and following up on customer needs and tracking monthly production to the branch goals.
- Provide customer referrals to Treasury Management, Commercial, and Consumer Lending, Cash Management, and Real Estate Lending.
- Provide timely resolution and follow through on customer issues and concerns.
- Complete required account documentation according to bank guidelines.
- Maintain current knowledge of banking rules and regulations and complete monthly online training.
- Actively work a book of customers to build relationships, grow the book's value according to goals and keep a firm grasp on customer retention. This may also include relationship reviews with other internal teams.
- Represent Coastal positively and professionally.
- Other duties may be assigned.
- Follow and comply with all regulatory and compliance regulations.
WHAT YOU’LL BRING
- Outgoing, professional attitude with customers, prospects, and co-workers.
- Verbal and written communication skills.
- Handle multiple tasks at the same time.
- PC experience navigating in a Windows environment and using various applications.
- Excellent attention to detail.
- Previous experience selling financial products.
- Previous experience growing and developing an existing customer base.
- Production generation experience preferred.
- Basic internet skills.
EDUCATION & EXPERIENCE
- Associate degree (A. A.) or equivalent from two-year college or technical school preferred.
- Two to four years related experience and/or training; OR equivalent combination of education and experience.
PHYSICAL DEMANDS
The physical demands described below are required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must:
- Have the ability to sit for extended periods of time.
- Have the ability to stand for extended periods of time.
- Have the ability to perform repetitive finger, hand and arm movement.
- Have ability to use electronic office equipment such as, computer keyboard and mouse, ten key, telephone, etc.
- Occasionally stoop, kneel, crouch, or crawl.
- Occasionally lift and/or move up to 10 pounds.
- Have the ability to view and read computer screen for extended periods of time.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits:
- Coastal Community Bank offers a competitive salary commensurate with experience, qualifications, and location
- Bonus Opportunity (based on Company and Individual Performance)
- Comprehensive Medical Insurance, Dental, and Vision insurance
- Medical Flexible Spending Account
- Health Savings Account with generous employer contribution
- Generous Vacation Time
- Flexible Wellness Days
- 11 Paid Holidays
- Paid Sick Time
- Paid Volunteer Time Off
- Dependent Care Flexible Spending Account
- Employee assistance program
- Long Term Disability insurance
- Life insurance (up to twice annual salary at no cost)
- Legal Insurance
- Pet Insurance
- Technology Stipend
- 401(k) with matching contribution
- Tuition reimbursement
- Coastal Community Bank Account and Loan Perks
- Employee Logo Wear Allowance
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