Job Requisition ID # 24WD80479
Position Overview
The Partner Success Manager guides the transformation of our reseller channel to deliver world-class customer success practices and services. You will manage the relationship with our strategic partners by being attentive to their immediate needs in driving new service offerings and Customer Success motions and providing structured programs to help them achieve their goals.
We are a global team of Partner Success Managers, and you will be reporting to the Senior Manager of Partner Success as part of the global Partner Success Organization in Global Channel Sales.
As you will cover multiple countries and partner types, you will work in a hybrid role, and traveling will be a requirement as partners need direct and personal attention.
Responsibilities
- Assess, develop, document, and track a detailed annual Customer Success (CS) strategic development plan in collaboration with the partner leadership and partner teams to lead customer success organizational transformation for large customers.
- Help Partners accelerate the adoption of new solutions by prioritizing projects and supporting activities that deliver the best return on investment within the shortest timeframe.
- Define governance plans, establish teaming agreements, non-disclosure agreements, and partner contracts.
- Consult with Partners in developing a strategic roadmap/Customer Success Plan for their strategic customers to ensure the successful and broad adoption of Autodesk solutions.
- Monitor partner capacity models and advise partners on development opportunities by applying Autodesk Accelerators.
- Monitor program effectiveness with Partners and their Customers and make recommendations for change.
- Lead coordinated business reviews with our strategic partners and coordinate with assigned Autodesk team members to assure there is agreement on outcomes and transparency on progress.
- Deliver a quarterly in-depth partner CS practices and services progress report and hold Quarterly Business Reviews.
Minimum Qualifications
- At least 5+ years of experience in Partner Management or Customer Success and experience working with C-Level staff as this is a very strategic and influential role.
- Experience conducting quarterly business reviews, detailing adoption and progress, and sharing new business ideas and plans with partners.
- Ability to keep people accountable to deliver.
- Project Management capability in past roles.
- Fluent and negotiation-proof in English (any other language is a welcome addition).
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting here.
Salary Transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $109,400 and $176,990. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: here.
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