Associate Manager, Merchant Strategy & Operations
San Francisco, CA; New York, NY; Chicago, IL
About the Team
On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.
About the Role
As an Associate Manager on DoorDash’s Merchant Strategy & Operations (S&O) team, you will drive impact by improving Merchant retention on the platform and improving their experience across several pain points. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration. In this role, you will own the end-to-end strategy and execution that shape the success of Merchants on our platform and the direction of DoorDash’s core business, with a focus on existing Merchant success, retention, and solving high pain and high-impact problems.
On the Merchant team, you’ll get to the lowest level of detail by speaking to Merchants, partnering with our Support, Sales, and Product teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do.
Within the Merchant team, this role supports the Live Order Experience - The Live Order Experience team empowers Merchants to deliver world-class hospitality through our suite of order management products and integrations. We’re looking for an ambitious, roll-up-your-sleeves leader to join our team and chart the course as we solve our audiences’ most challenging problems. You’ll work with Product, Analytics, Engineering, Marketing, and Logistics to root cause problems, test your hypotheses, build new solutions, and scale your vision to drive maximum impact.
You will report to our Senior Manager of Merchant Strategy & Operations in this role.
You're excited about this opportunity because you will…
- Solve some of the most challenging problems at DoorDash and build our next generation of products and capabilities
- Use data-driven decision-making to run and scale experiments on everything from developing new incentive models for Sales to new self-serve tools for Merchants to improve their store pages
- Bring your ideas to life with a broad team including Product, Analytics, Operations, Sales, B2B Marketing, and Support
- Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data
- Create step-change improvement for our merchants through regular engagement and operating at the lowest level of detail to identify their needs
We're excited about you because…
- You have 4+ years of experience in consulting, strategy, operations, banking, technology, or related experience; high-growth or early-stage startup experience and experience leading a team are a plus
- You're analytical and dig deep to understand a problem, using both quantitative and qualitative data; SQL experience is a strong plus
- You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future
- You lead from the front and inspire followership across levels and functions
- You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal
- You can build a plan to hit your goals and consistently operate with focus and drive
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays.
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within California, Colorado, District of Columbia, Hawaii, New Jersey, New York and Washington.
$91,800 — $135,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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