Company Description:
Sutherland is seeking an organized and technical person to join us as a Remote Tier 1 Technical Support Consultant. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
As a Tier 1 Technical Support Consultant, you will:
- Exceed client and company expectations by answering inbound calls to provide outstanding technical support.
- Touch all aspects of technical support from troubleshooting to escalation of complex issues.
- Develop skills for life, including problem-solving and adaptability.
- Work with a team that will become your second family.
- Enjoy a workplace that’s never boring.
- Make someone’s day every day.
- Receive rewards and recognition as you blaze your own trail and ignite your career.
We offer:
- Pay rate of $17.5
- Operation hours 7am to 10pm - M/F
- Medical, dental and vision benefits, EAP and other health & wellness offerings
- Generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
Qualifications:
Our most successful candidates will have:
- High school diploma or GED.
- Demonstrated ability to perform at a high level to support our high volume of inbound calls.
- Excellent verbal and written communication skills; proficient reading skills required.
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
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