Partner Enablement and Technical Consultant (Training, Advisory, and Escalation)
Job Description:
The Cloud Consultant role within the Technical Centre of Excellence (TCOE) team delivers enablement for partners on various Microsoft Cloud solutions. Cloud Consultants are primarily focused on the strategic business levers of Security, Copilot, AI, Modern Work, Azure, and Biz Apps.
Candidate:
The candidate must meet the following criteria:
- Experience of delivering enablement on M365 and/or Azure, Dynamics, non-Microsoft products
- Possess a willingness to learn and co-operate as part of a team and maintain and drive robust technical standards
- Excellent telephone manner is required along with friendly customer service skills.
- Good communication, literacy and organisational skills
- Passionate about customer satisfaction
- Able to prioritise and keep calm within high pressure situations
- A logical approach to influence technology strategies and decisions with a high-level of expertise and knowledge
- Coordinate regular testing of cloud vendor solutions to address faults and provide evaluations.
- Able to follow existing processes and assist in designing new ones.
- Show initiative in finding improvements
- Excellent presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Responsibilities:
The day-to-day responsibilities will be:
- Provide technical enablement and Pre-Sales assistance across all teams within Westcoast Cloud.
- Work closely with customers through Microsoft solution engagements to understand their business goals, challenges, and requirements, and provide strategic guidance and best practices on how to leverage Azure and M365 to achieve them.
- Conduct workshops, assessments, and demos to highlight the value and capabilities of Azure and M365 services and help clients envision their future state.
- Collaborate with the sales teams and provide technical leadership, in customer meetings and/or during pre-sales engagements.
- Keep yourself updated on the newest trends, features, and advancements in Azure and M365. Share your expertise and perspectives with both the team and the wider organisation.
- Have confidence in serving as a trusted advisor to our partners, ensuring their needs are met and effectively selling through a consultative approach that highlights the benefits of security and a cloud-first strategy.
- Monitor emails and respond back to partners using your in-depth knowledge and conduct thorough research in relation to the solution area.
- Assist in additional duties outside of the primary scope of responsibilities, including cross functional projects, internal team support, and any ad-hoc tasks to contribute to the overall success of the team and organisation.
- Microsoft Certifications (any of the following): AZ-900, MS-900, SC-900, AI-900 & MS-102, AZ-305 is preferred.
- Hold a bachelor’s degree in computer science, information systems, or a similar field, or show equivalent work experience.
A successful candidate will be keen to adopt new skills and self-motivated to educate themselves further, and in return will receive structured support for personal development and certifications for the areas they wish to succeed.
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