Position Summary
The Manager II, Operations, eComm, Personalization is a critical leader in enhancing our eCommerce performance and creating a unique and frictionless site experience for our customers. This person will identify and drive key strategic initiatives within eCommerce, work with external partners that bring emerging technologies to enhance our site experience, inform our product roadmap and tooling, build out robust reporting and KPIs, and define and roll out scalable best practices and site optimization efforts. They’ll drive impact, improvement, and innovation to create a truly frictionless online shopping experience and grow our eCommerce business.
What you'll do
- You understand how customers shop online… and use strategic thinking and innovation to create a truly frictionless online shopping experience and help drive our eCommerce business.
- You’re a strategic problem-solver… breaking down complex and ambiguous issues, formulating and testing hypotheses, developing and communicating recommendations.
- You’re a visionary… constantly looking for ways to set us apart from the competition, spotting new and innovative technology that can make shopping experience easy, convenient, and fun.
- You’re an inspiring communicator…leading broad organizational changes isn’t easy, but you educate and motivate others to move forward through effective structured communication and storytelling.
- You build trust quickly & lead by influence…creating sustainable business impact through cross-functional partnership, as well as end-to-end ownership.
- You use data and insights… to make informed and impactful decisions and know how to translate complex information into user-friendly insights, influencing business strategy and driving action.
- You’ve got analytical skills… or not afraid to learn some common analytical & data visualization tools, such as: Looker, Tableau, SQL, etc.
- You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.
You’ll make an impact by:
- Driving development and execution of continuous improvement plans for tools and processes by reviewing and evaluating current state.
- Identifying areas of opportunity by performing a gap analysis on current capabilities and future expectations, providing recommendations to inform strategy development and long term planning.
- Analyzing trends to identify root cause of highly complex issues, providing guidance on development of solutions based on functional expertise.
- Driving scaling and optimization of newly launched features by collaborating with key stakeholders, identifying acceleration levers, and driving process adoption across the org.
- Driving customer centric product strategy via User Testing, AB Testing and analytics deep dives, synthesizing the information into actionable recommendations for the personalization team.
- Providing escalation support on personalization features, working with both internal and external partners to drive resolution and protect customer experience on-site.
- Analyzing trends to identify root causes of common issues and provides input to effective solutions.
- Collaborating with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues.
- Serving as central POC for key business partners within the site and revenue organizations, driving in-season touchpoints and quarterly planning and roadmap conversations.
Preferred Qualifications:
- 4+ years related experience in Management Consulting, Business Operations, Site Merchandising, Partnerships or related field; 2+ years in retail, e-commerce, or customer facing industry preferred.
- MBA preferred.
- Strong customer obsession focused on building the right site experience for our customer.
- Strategic mindset with ability to tackle complex and ambiguous problems.
- Analytical toolkit, comfortable making data-driven decisions, and thirst for continuous improvement.
- Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary.
- Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Minimum Qualifications:
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
- Option 2: 5 years’ experience in project management, program management, program operations, or related area.
Primary Location:
640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America
#J-18808-Ljbffr
