As a Customer Application Consultant, your mission is to keep our OMP solution up and running for customers and to support all key-users with your knowledge. You improve our customers’ experience by providing excellent, professional, and efficient service.
You are responsible for:
- Clearly and professionally communicating your implemented solution to customers in fluent English.
- Maintaining the Customer Application Knowledge Base with the customized functionality, troubleshooting guide, and practical how-to documents.
- Preparing clear and structured input on tickets that need support from the colleague with the most suitable expertise.
- Keeping a clear overview at all times, smartly dividing your time, and switching between priorities.
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