The Buckeye Link Consultant for Student Financial Aid (SFA) within the Office of Strategic Enrollment Management (OSEM) will support both Student Financial Aid and Buckeye Link by serving as a high-level resource on student financial aid issues for staff, especially those in Buckeye Link. This role provides third-level tier support within Buckeye Link for escalated cases with student accounts and works closely with Buckeye Link to research and resolve complex cases.
Key Responsibilities include:
- Assist Buckeye Link staff with providing in-depth counseling to students and families on financial aid issues.
- Make decisions in cases involving professional judgment to provide students with additional financial aid resources.
- Maintain thorough knowledge of SFA policies and procedures and assist Buckeye Link staff in understanding these policies.
- Serve as the liaison between SFA and Buckeye Link staff to ensure both areas are aware of the impacts of processes, decisions, and communications.
- Assist with processing, including verification, awarding, and appeals.
- Identify training needs and serve as the subject matter expert for training.
- Provide updates and communications to Buckeye Link regarding financial aid information.
- Resolve and/or provide support with difficult referral cases (including those from the President's Office, Vice President's Office, etc.).
- Serve on task forces and committees.
- Maintain confidentiality of sensitive documents and issues.
- Perform other duties and projects as assigned.
Education/Experience
Required: Bachelor's degree or equivalent combination of education and experience. 6+ years of relevant experience is required. Student Financial Aid and/or Buckeye Link experience is required.
Desired: 3-5 years of progressive work experience in student financial aid is highly desired. Knowledge of federal, state, and OSU regulations, policies, and procedures. Consistently demonstrated excellent professional judgment. Experience at a large university setting is preferred.
The targeted hiring range for this position is $51,000 - $52,500.
Career Roadmap
Function: Academic Administration
Sub-function: Student Financial Aid
Career Band: Individual Contributor - Specialized
Career Level: S4
Regular 40 First Shift
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