Automotive Service Advisor
Columbus, OH
Germain Offers:
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Paid Vacation
- Paid Company Holidays
- Company Outings and Activities
- Ongoing Professional Development
- Employee Discounts
- Family-Friendly and Inclusive Culture
- Career Growth and Internal Promotions
- Custom and Competitive Wage Plans
- CLOSED on Sundays to create a schedule that allows you a job and a life
As a Service Advisor, you will own the customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, and diagnostics. You will be well-versed in product offerings, inventory needs, technician scheduling, and customer service.
Responsibilities:
- Answer service calls, set and confirm appointments
- Write repair orders
- Act as a liaison between the technician and customer
- Assist your client through the service process
- Collaborate with various team members for loaner availability, proper warranty processing, and disclosure
Qualifications:
- At least 2 years of experience
- Strong record of positive customer satisfaction results
- Organized and friendly personality
- Fantastic communication skills with customers
- Professional personal appearance
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record
At Germain, our mission is to attract, develop, and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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