How you’ll make an impact: As the Advisory Services Manager at Strata, you will play a crucial role in developing and deploying Advisory Services to support our customer's Labor Productivity. This position requires a strong understanding of hospital operations, labor management, excellent project management skills, and the ability to collaborate effectively with customers and internal teams. In this role, you will:
- Facilitate the delivery of Advisory Services to support biweekly, daily, and real-time labor productivity. This includes the development and documentation of best practices for labor productivity processes.
- Define the scope of engagement based on customer's unique needs, priorities, timeline, resource capacity, and complexity.
- Deliver clear and concise recommendations and action plans related to productivity and labor management to various levels of the customer organization, from C-Suite to VPs, directors, and managers.
- Coordinate logistics (timing, resources, meetings) of engagements with customers as well as internal Strata resources.
- Build internal and external presentations to outline plan, progress, and outcomes.
- Execute service projects by: data gathering, user interviews, process flow documentation and design, communications, and rollout.
- Help our customers to optimize hospital operations through the effective use of StrataJazz software, identifying opportunities to streamline processes and improve resource allocation.
- Communicate product updates, best practices, and industry trends to customers and internal stakeholders.
What we’re looking for:
- Minimum of 5 years of experience in healthcare finance, operations management, process improvement.
- Demonstration of a strong interest in providing a world-class level of customer service.
- Expertise in translating strategic imperatives to tactical work plans and outputs.
- Experience building new processes or products.
- An understanding of labor productivity and experience with associated productivity and benchmarking software.
How we work:
The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities. We are truly a hybrid environment with all team members experiencing the flexibility to work from home.
Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Here @ Strata…
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.
We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity, and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity, or national origin.
Our Core Values:
While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.
- Connect with positive intent.
- Be helpful.
- Own it.
- Get better every day.
- Stay humble.
Strata is committed to fair and equitable compensation practices. Full-time roles are eligible for an annual bonus based on both individual and company performance.
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