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Requisition No: 839097
Agency: Children and Families
Working Title: SYSTEM PROJECT CONSULTANT - 60048581
This position is in Tallahassee, FL in the office of Information Technology Services.
This is a professional position within the Office of Information Technology Services (OITS). The incumbent will function as a Systems Project Analyst responsible for managing application accounts, roles, and permissions within applications designed to support the Substance Abuse and Mental Health (SAMH) Program Office. This position will also be responsible for the management and coordination of support requests within DCF’s internal issue tracking systems and with external business partners.
EXAMPLES OF WORK:
- Work Requests: Monitors and manages submitted work requests for various SAMH applications, including initial assessment and triage, assigning incident severity, assigning tickets to responsible parties (internal and external), tracking ticket progress, and ensuring timely resolution.
- Security: Performs headquarters security officer function for SAMH systems, responsible for adding, modifying, and deleting user accounts; updating role assignments and permissions; and maintaining required documentation.
- Customer Relations / Communications: Establishes and maintains working relationships with Program Office customers and external agencies. Participates in work groups, committees, and similar activities relevant to systems. Attends meetings and participates in discussions to make recommendations and resolve business technology issues.
- Reports and Presentations: Prepares written and oral reports/presentations for management, staff, and customers.
- Audit Support: Assists and produces audit responses and reports for internal and external requests.
- Risk Assessment: Identifies, evaluates, documents, and reports security identified risks to IT Management.
- Other: Performs other duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of, and experience using, IT work request management systems.
- Skilled at evaluating and triaging work requests.
- Knowledge of how users are authenticated and authorized in software systems.
- Skilled at administering user accounts, roles, and permissions in software systems.
- Knowledge of system development life cycle (SDLC) with emphasis on systems analysis, design, testing, implementation, and support.
- Ability to communicate effectively with internal and external customers to facilitate issue resolution activities.
- Ability, willingness, and desire to assume responsibility of technical tasks.
- Ability to determine work priorities and ensure proper completion of work assignments.
- Ability to use all Microsoft Office products proficiently including Word, Excel, Power Point, and Access.
- Skilled at creating user stories.
- Ability to create screen mockups.
- Ability to create test plans and test scripts.
REQUIREMENTS:
- At least 4 years of active business analysis work.
- Proficient in Microsoft Office tools including Visio.
- Knowledge of business process modeling techniques.
PREFERENCES:
- Preferences given to applicants with a Bachelor’s Degree.
- Preferences given to applicants with experience in training or presenting to larger groups.
- Preferences given to applicants with excellent communication skills (written and verbal).
SPECIAL NOTES:
Only US citizens and lawfully authorized alien workers will be hired.
Selective Service: All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire.
Florida Retirement System (FRS): If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.
Veteran’s Preference: Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.
BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735).
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
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