NCR VOYIX Senior Software Implementation Consultant
Tallahassee, Florida
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.
As a Senior Software Implementation Consultant, you will work closely with your peers, our Sales team, and our Clients to deliver high-value solutions that restaurants require to run their business. This is a customer-facing technology consulting role. You are specifically responsible for identifying client business requirements and configuring NCR Voyix software solutions to meet customer needs and drive business value.
Roles and Responsibilities:
- Gather and document client requirements via a series of in-person or virtual meetings and presentations.
- Develop and configure the solution to meet the client’s needs.
- Test the solution jointly with client teams in preparation for deployment.
- Create internal as well as external training materials for personnel that will use the solution.
- Work with other areas of the organization and the client to successfully deploy the solution to many locations (up to several thousand restaurants).
- Provide front line feedback to product development on enhancement ideas and software issues.
- Act as point of escalation to triage and isolate the cause of complex technical issues.
- Produce knowledge management documents to assist others in problem solving.
- Proactively seek to learn the NCR Voyix products and diagnostic tools.
BASIC QUALIFICATIONS:
- Bachelor’s degree in a technical discipline or equivalent work experience is required.
- Demonstrate clear and concise verbal, written, and presentation skills.
- Extensive experience in a technical consulting discipline with 3 years of experience in software implementation or a technology environment.
- Work effectively with a team, take a leadership position on activities associated with key skills.
- Demonstrate technical aptitude and a consultative approach with existing and prospective customers.
- High energy, self-starter that pays attention to deadlines and takes ownership of assignments and client issues.
- Possess great people skills and provide value to our clients.
- Intermittent Travel to client locations is required; 25%.
PREFERRED QUALIFICATIONS:
- Experience in a restaurant or larger hospitality food service industry, either working in the industry or servicing customers within the industry.
- Restaurant Point of Sale knowledge and experience.
- Experience with implementing SaaS solutions.
- Experience with microservice technology architecture.
EEO Statement: Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
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