Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better TM - reflects our commitment to employees, customers, partners and communities globally.
About the Position:
The Implementation Consultant is responsible for all phases of a new client coming onto Dayforce’s system or an existing client upgrading to a new Dayforce processing product. To provide clients with effective solutions that are aligned to our commitment of reliable, repeatable and quality implementation practices. Duties of the position include the initial needs assessment, support, coordinating, providing related training specific to client solution, auditing of solutions and the successful transfer to our clients.
Key Responsibilities:
- Effectively plan and manage own workload.
- Validating and inputting all data received to agreed deadlines.
- Checking inputted data and making all relevant corrections before the live run of payrolls/services.
- Ensuring all tasks associated with payrolls or implementations are performed accurately and within agreed deadlines.
- Communicating effectively to customers (internal & external) on an appropriate basis.
- Responsible for managing implementations that vary in nature based on solution purchased and complexity of requirements.
- Responsible for contributing to timelines and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.
- Will work in conjunction with resources within and outside of the team in the completion of an implementation.
- Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers and peers.
- Works independently at resolving project issues and escalating when appropriate.
- Demonstrates an in-depth understanding of Payroll/HR environment as well as an exposure to many sub-functions within it. E.g. Finance, benefits administration, labor relations, training development, and technical environments.
- Conducts preliminary interviews with client to review changes, needs and processes to complete the implementation successfully. Process may include formal needs analysis, gap and fit analysis.
- Ensures timelines and project plan dates are met.
- Ability to multi-skill with various projects on the go.
- Ability to translate business process requirements into configuration requirements for the Dayforce Solution purchased with differing levels of complexity.
- Prepares customer for completion of an implementation. Reviews processes with client pertaining to product. Will work with the client to process pre-input reports, run interfaces and time & attendance imports. Provides hands-on training to customers with input of first live payroll. Reviews Service checklist to ensure client understands how to enter payroll items not covered during live inputs.
- Problems are often unprecedented and may require analytical skill and detailed problem determination to provide the appropriate resolution, coordination and implementation of customized front end and/or core end solutions.
- Responsible for quality of implementation.
Assesses quality by reviewing the testing of all back-end changes implemented, verifying ID and password information after installation, and confirming correct billing and remittance set-ups.
Experience Required:
- Experience of working in a high volume-based payroll operations environment.
- Payroll Experience or ability to take NPI (Canadian Payroll Association) Payroll Courses.
- Demonstrable written and verbal communication skills using a variety of media dependent on the situation.
- Minimum Diploma Degree level of education or equivalent, preferably including Math’s and/or Accounting.
- Excellent customer service with various forms of communication.
- Computer Literate: Word & Excel.
- Very flexible to cover Canada hours.
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