Your Role and Responsibilities
As a Cyber Security Local Expert at IBM you will be responsible for quickly responding to and mitigating cybersecurity incidents to host country’s entities you’ll interact with.
Your Role and Responsibilities :
- Lead the team in addressing and resolving SAS-related tickets promptly and effectively by collaborating with team members to troubleshoot technical issues, ensuring timely resolution
- Oversee the incident management process, ensuring that incidents are properly documented, analyzed, and resolved; Provide guidance to the team in implementing preventive measures to reduce the recurrence of incidents.
- Communicate with German-speaking clients regarding ticket status, resolutions, and preventive measures
- Performs SAS software administration; including software configuration, updates, patches, and hotfixes and license renewals as needed on Linux / Redhat (RHEL) platforms
- Uses SAS Management Console to define connections to data sources, define libraries, and create metadata objects and folder structures
Required Technical and Professional Expertise
- Proven experience as a SAS Consultant with a focus on ticket resolution and service improvement
- In-depth knowledge of SAS tools and programming languages
- Fluent in German both spoken and written
- Bachelor’s or Master’s degree in a related field (Statistics, Data Science, Computer Science, etc.)
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