Randstad has exciting opportunities available for Solutions Center Representatives to work with a leading Financial Services company located in Columbus, Ohio. As the selected candidate, you will provide extraordinary care to our client's members, partners, plan sponsors, and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees, or plan inquiry questions which will be key to success. Candidates must have open availability from 8 am- 11 pm M-F and Sat 9 am- 6 pm. This is a hybrid position which will require the selected candidate to work in the office part of the work week. Relocation cost reimbursement is not available for this position; local candidates are preferred.
Salary: $18.5 - $19 per hour
Shift: First
Work Hours: 8 AM - 5 PM
Education: Bachelors
Responsibilities
- Receives and responds to incoming calls from investment professionals, plan sponsors, and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing.
- Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
- Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.
- Analyzes problems to determine the proper course of action, striving for first-time final resolution. When necessary, works with internal partners to resolve escalated issues.
Must Haves:
- Undergraduate degree in finance, business administration, insurance, economics, communications preferred. High school diploma or equivalent required.
- License/Certification/Designation: ChFC, CLU, other industry designations desirable. FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system.
- One year of experience in customer service, sales-related occupations.
- Excellent oral and written communication skills are a must.
- Proficiency with Microsoft Office software.
Essential Functions:
- Working in a smoke-free environment
Skills:
- Financial Services
- Customer support
- Microsoft Office
- Call Center Support
- Customer Orders/Sales
Qualifications:
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent, or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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