Senior Director of Clinical Services
Classification: Exempt
Reports to: Vice President of Corrections & Residential Services
Date: April 2024
Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.
At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.
JOB DESCRIPTION
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Summary/Objective
The Sr. Director of Clinical Services is responsible for leading residential treatment services in the assigned location. Ensure all programs comply with all Volunteers of America, Department of Health, and grant contractual policies and procedures. Responsibilities include ensuring program compliance with policies and procedures, staffing and performance management, business forecasting and planning, risk management, and client services.
Essential Functions
- Oversight of the development and implementation of outpatient and residential services as assigned
- Operational oversite of clinical operations
- Evaluate program deliverables
- Procure program growth opportunities for VOANR
- Work with staff and customers to identify programming needs
- Develop and monitor Key Performance Indicators for program leaders
- Oversight, reporting, and contract procurement, including grant preparation and statistical analysis
- Business forecasting and development
- Budget forecasting and management
- Advocacy and outreach for all programs
Competencies
- Effective communicator with both oral, written, and interpersonal ability
- Keen ability to build and maintain prosperous relationships with a wide variety of stakeholders
- Solutions-based leadership
- Ethical practice
- Proven ability to create a practical resource development strategy
- Goal-driven and agile in a fast-paced work environment
- Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
Supervisory Responsibility
This position has direct supervisory responsibilities and may serve as a coach and mentor for other positions in the organization.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. This job's specific vision abilities include close vision and the ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. Participate in oncall rotation.
Travel
Some travel is required as part of this position
Required Education, Experience, or Eligibility Qualifications
- Ph.D. or Master's degree in Counseling or Clinical Social Work from a Council for Accreditation of Counseling and Related Educational Programs. (CACREP), Council on Rehabilitation Education (CORE) or Council on Social Work Education (CSWE) accredited program in counseling
- Fully licensed as an LCSW, LPC, LAT, or LMFT through the Wyoming Mental Health Professions Licensing Board, or eligible for licensure if current licensure is out-of-state
- Meet qualifications required for a substance abuse professional, clinician, or assistant by the State of Wyoming's Division of Behavioral Health Standards for the Operation of Community Mental Health and Substance Abuse Programs
- Two years of supervisory experience
- Proficient in the use of computer software programs, including but not limited to Microsoft Suite and desktop publishing
- Exceptional and demonstrated time management skills to stay organized and meet tight deadlines
Preferred Education and Experience
- Five years of post-licensure clinical experience, with some of this experience directly related to serving persons with addiction disorders: alcohol, drugs, gambling
EEO Statement
Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.
