Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Business to Consumer (B2C) payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job Responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
- Considers and plans for upstream and downstream implications of new product features on the overall product experience.
- Holistically understand core business problems and requirements from clients in order to deliver efficient and useful solutions.
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
- Writes the requirements, epics, and user stories to support product development.
- Works directly with engineering and other internal teams to build and deliver the products.
- Pivots opportunities based on new information and market opportunities.
- Collaborates closely with cross-functional teams including Technology, Sales, Compliance, Legal, and Risk.
Required Qualifications, Capabilities, and Skills
- Bachelor’s degree required with 3+ years of experience or equivalent expertise in product management or a relevant domain area.
- Proficient knowledge of the product development life cycle.
- Experience in product life cycle activities including discovery and requirements definition.
- Developing knowledge of data analytics and data literacy.
- Working experience with Visa OCT and Mastercard Send, etc.
- Knowledge of emerging technologies as well as exposure to design thinking.
- Work well with cross-functional partners and in a matrix environment including partnering with Product, Sales, Analytics, and Design teams to recognize key growth areas for the business and emerging client needs.
- Passion for creatively solving problems and an entrepreneurial spirit.
- Aware of financial services and regulatory framework.
Preferred Qualifications, Capabilities, and Skills
- Demonstrated prior experience working in a highly matrixed, complex organization.
- Communicate effectively and confidently (both oral and written).
- Work well in cross-functional teams, and coach and develop other team members.
- Working experience with alternative payment rails like Visa OCT, Mastercard Send, Zelle, and PayPal, etc.
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