Area Specialist – Pet
Job Summary:
The Pet Area Specialist will lead the store Pet department while providing excellent customer service, customer education, and taking part in the store's success as a team member. They will answer customer questions regarding pet products, foods, toys, pet health, and related items.
The Pet Specialist will provide product information, educate customers, and ensure the department maintains all retail standards. They will help lead the store and contribute to the store team to improve the overall performance of the location.
Responsibilities
- Provide and ensure customer service in the Pet department.
- Lead salespeople and stockers to ensure appropriate merchandising standards are met.
- Be the department expert and provide product information to customers and store team.
- Understand needs of department customers and further develop department product knowledge.
- Participate with other Area Specialists and department buyers in efforts to improve the value of the department.
Successful Candidates Will Have
- Two years of retail experience.
- Two years of customer service experience.
- Experience that relates to the Wilco Pet Department (e.g., experience in a Vet Clinic, boarding facilities, pet-focused retail experience).
- Clear and effective verbal and written communication skills.
- The ability to interact successfully with customers and co-workers.
- High School diploma or equivalent.
- The ability to pass a post-offer, pre-employment drug screen.
Benefits
- Medical, dental, and vision health insurance.
- Profit Sharing Program - up to 3% of your annual wages.
- 401K Retirement Plan with up to 6% Employer Match.
- Advancement Opportunities.
- Employee Assistance Program.
- Referral Bonus - refer a friend or family member.
- Long-term disability and Life/AD & D Insurance.
- Generous Employee Discount (Wilco Stores & Hazelnut Marketplace).
- Tuition Reimbursement.
- On-Demand Pay.
- Holidays and paid time off.
About Wilco
Dating back to the early 1930s, Wilco, a growing retailer, has stood the test of time by maintaining focus on our values and never losing our passion for customer service. Wilco is progressive and unlike the standard "farm store". With a variety of departments including Garden, Pet and Animal Supply, Hardware, Paint, Clothing, and Pet Grooming, partnered with personalized service, our customers consider Wilco a preferred retail destination. Wilco has been named a Top Workplace in Oregon and SW Washington by the Oregonian from 2012 - 2023. We are dedicated to our team and attribute this distinction to them. Hiring Veterans / Military Friendly.
Wilco is an Equal Opportunity Employer. We recognize and encourage the valuable and enriching contribution that people from all backgrounds and experiences bring to our organization. As a values-based cooperative, we believe all individuals should be treated on the basis of merit without prejudice.
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