Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About The Team
Workday Peakon Employee Voice is a platform that enables intelligent listening at scale by using machine learning to collect and analyze confidential feedback from employees in real time. Put simply, it lets organizations continuously collect employee feedback and provides a way to turn that feedback into dialog and action.
About The Role
In this role, reporting directly to a North America Consulting Services Vice President, you will lead a global organization comprised of Peakon functional consultants in USA, EMEA, and APJ, and a Peakon consulting manager in EMEA. This person will also be an active leader in determining the operating model and roles & responsibilities of the Peakon Functional Consulting team in relation to several other organizations. As such, this person will need to work without a playbook and build connections throughout CX, Product, and Sales to ensure Peakon's success.
- Assess deployment and service packages, come up with improvements with an eye to customer satisfaction, margin, and operational excellence, and work with other CX orgs to secure agreement and enablement.
- On a monthly basis, forecast Peakon revenue for all CX VPs who own a P&L, and refine forecasting model based on historical variances.
- Energetically recruit, develop, lead and retain a diverse team of consultants and consulting managers who deploy Workday’s HCM and Peakon applications.
- Sustain high employee engagement and retention.
- Promote a team oriented, exciting and innovative work environment.
- Collaborate with Delivery, Resource Management, Business Development, and other key organizations to win and deliver new business.
- Partner with GSx to shift Engagement Management deliverables to ESO.
- Drive numerous initiatives that increase consultant satisfaction, customer satisfaction, innovation, and revenue.
- Lead managers and individuals to achieve high customer satisfaction levels.
- Deliver on quarterly customer satisfaction, reference, and revenue, utilization and margin objectives.
- Conduct sales deal reviews to set prospects’ projects up for success.
About You
Basic Qualifications
- 3+ years of people management experience
- 6+ years Consulting or Customer Success or equivalent experience
- 3+ years as a Workday Senior Manager.
Other Qualifications
- Ability to work independently to achieve objectives for which there are no roadmaps
- Resilience in working with multiple organizations to secure consensus for initiatives that will improve the Peakon experience for customers and employees.
- Consistent track record leading and supervising a high trust organization, partnering in other's growth
- Experience delivering operational excellence for a Professional Services or Customer Success organization
- Confirmed history of continual innovation, knowledge and expertise sharing, to increase the efficiency thus reducing cost, of technical delivery work.
- Comfortable in diverse, fast paced environment, optimally collaborating across teams, balancing multiple projects and initiatives simultaneously
- A partner who will work across the organization and company to continue improving the way we serve our Customers.
- Ability to travel up to 25%.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $157,700 USD - $236,600 USD
Additional US Location(s) Base Pay Range: $149,800 USD - $280,900 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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