Associate VP Business Transformation and Clinical Innovation
Location: Chicago, IL, United States
Posted on: Oct 21, 2021
Profile
The AVP, Business Transformation and Clinical Innovation leads the business transformation strategy and execution plans required to deliver an enhanced portfolio of services for our Military customers, beneficiaries, and providers by assessing potential internal and external partnerships. Working collaboratively with the Humana Military Chief Medical Officer and other Executive Committee leaders, you will design and lead multi-year transformations across various stakeholder systems to evolve delivery and operations to support an integrated approach to health.
The AVP must be a champion for change and continuous improvement, while maintaining strong relationships with aligned business partners and key stakeholders. You will make key decisions on the implementation of new/updated programs and large-scale projects for Humana Military that support technical/operational procedures and processes, strategic plans, and performance improvements.
Responsibilities:
- Leads, organizes, directs, manages and controls program activities and outcomes of agile teams focused on innovative transformation programs.
- Leads the development and ongoing refresh of Humana Military's Convener of Care strategy for business transformation.
- Represents the business point of view on relevant decisions related to technology needed to support operational changes.
- Drives the development of the implementation framework for customer experience and provider transformation.
- Identifies cross-functional complexities and resolves risks and issues.
- Assesses end-to-end process performance for customer and provider journeys.
- Builds and maintains strong internal working relationships at all levels of the organization.
- Creates governance protocols to document and monitor business processes.
- Facilitates and provides improvement recommendations to operating units.
- Processes and synthesizes transformation program outputs into executive-level presentations.
- Develops and mentors talent across the segment.
Areas Of Skill And Expertise Will Include:
- Growth mindset and proven ability to lead agile/cross-functional teams.
- Focus on using technology to create organizational efficiencies.
- Experience with clinical and business innovation.
- Strong negotiator, communicator and presenter.
- Experience with analysis of data and making decisions based on data.
Required Qualifications:
- Bachelor's degree in related field.
- 5 years of leadership experience.
- Understanding of agile concepts.
- Excellent communication skills.
Preferred Qualifications:
- 5-7 years total experience including 3-4 years in management consulting.
- Medical health insurance industry knowledge.
- MBA or Masters degree.
Additional Information:
25-30% travel required. We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members.
Scheduled Weekly Hours: 40
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