Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution.
The Senior Project Manager plays a crucial role in coordinating and managing projects that Coates delivers to our clients. This role is vital in ensuring that projects are executed successfully while meeting quality, budget, and timeline goals. The Account Program Manager is responsible for ensuring the specific projects align with both Coates Group’s and our clients’ needs and objectives and are run using project management best practices. This resource will report to the account Program Manager and work in partnership with the Account Management team who drive and oversee client strategy, relationships, and financials.
Responsibilities
- Demonstrate an excellent grasp of key account strategies and their related projects, and manage delivery of those projects using project management best practices and quality standards.
- Manage & motivate multidisciplinary teams in a fast-paced, multiple-project environment to deliver exceptional results.
- Contribute to ongoing process improvement of the Project Management Function.
- Proactively monitor work progress to ensure tasks are progressing in a timely manner, and obstacles are removed, and risk is acknowledged, escalated and documented.
- Serve as both a supportive partner to internal and external clients and advocate for the organization's best interests.
- Partner with Account Managers to actively manage client expectations and project timelines.
- Proactively anticipate needs of the client in relation to projects and timelines.
- Interface and maintain positive relationships with clients and partners in day-to-day communication.
- Actively contribute to improving processes in partnership with internal teams and agency partners.
- Manage multiple projects concurrently under time constraints.
- Proactively develop contingency plans for projects.
Qualifications & Experience
- Minimum 5 years of project management experience delivering a high volume of concurrent projects.
- Experience implementing change and process improvements.
- Excellent grasp of Project Management best practices in both Agile and Scrum.
- Proficiency in using Project Management tools like Monday, Asana, Smartsheet, and JIRA.
- Strong leadership skills with an ability to manage and motivate cross-functional teams.
- Comfortable working with ambiguous project requirements and building specificity collaboratively.
- Background in restaurant or retail technology is desirable.
- Project Management Professional (PMP) certification or equivalent experience is desirable.
Success Factors
- Achievement of project deliverables within agreed timelines and budgets.
- Positive feedback and satisfaction ratings from clients and team members.
- Collaborative approach to constructing projects, outlining workstreams, and making individual responsibilities clear and achievable.
- Effective management of project risks and issues with minimal disruptions.
- Alignment of project outcomes with account strategies and goals of the business.
- Efficient utilization and management of project resources.
- Contributions to the improvement of internal processes and project management standards.
Capabilities
- Exhibit leadership, communication across different organizations and teams.
- Highly organized, detail-oriented, ability to manage and document project charters, Gantt charts, project requirements etc.
- Assertive and proactive self-starter who is also a collaborative team player.
- Adaptable multi-tasker who welcomes new challenges.
- Problem-solving / Decision-making and calm under pressure.
- Excellent communication skills, with the proficiency to engage stakeholders at all levels.
- Proven experience in managing ever-changing timelines and project plans while still adhering to strategic objectives and quality standards.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options.
Coates Group is an Equal Opportunity Employer
Coates Group does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
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