Position PurposeDo you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As an Assistant Store Manager, you make a difference in the lives of pets by influencing the performance and behavior of store Team Members under the direct supervision of the Store Manager. It is your responsibility to provide exceptional customer service, help increase store awareness, achieve business results, and assist with operational processes.
Essential Job FunctionsResponsibilities
The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.
- Provide guests with an exceptional experience.
- Assist the Store Manager in overall management of store operations.
- Share product knowledge and suggestions to meet customer needs and promote pet health.
- Coach and lead Team Members to provide an exceptional guest experience and achieve sales goals.
- Oversee all aspects of inventory such as merchandise replenishment, inventory adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
- Organize special store events and promotions.
- Positively interact with pet parents in-person, via email, text, and phone.
- Perform front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
- All other assigned duties from the Store Manager and/or any member of the Retail Management Team.
Qualifications
- Must be 18 years or older.
- Passion for extraordinary customer service and the well-being of pets.
- Minimum 1 year of professional retail sales experience.
- Minimum 1 year of professional managerial experience.
- Willingness to be educated about the products and services offered.
- Demonstrated ability to meet sales targets.
- Excellent communication skills - both verbal and written.
- Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
- Time management and organizational skills.
Physical Demands
- Position requires a person to be both indoors and outdoors (to assist with customer carry out).
- Must be able to stand 8 hours per day with or without reasonable accommodation.
- Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
- Must be comfortable working with a wide variety of animals including small and large dogs.
- Must be able to work around pet hair, dander, and dust.
Programs and BenefitsFull-time team members enjoy the following:
Programs and benefit eligibility will vary based on average hours worked and length of service.
- Medical, dental, and vision insurance
- Health Savings Account (HSA)/ Flexible Spending Account (FSA) – medical and dependent care
- $25K life insurance policy (employer paid)
- Short and Long-term disability (employer paid)
- Greatly discounted, employer-subsidized pet insurance
- PTO (paid time off) – 2 weeks in first year, 3 weeks in second year
- Paid Parental Leave – 4 or 12 weeks of paid parental leave after 1 year of service, 1560+ hours worked.
- Paw-Ternity – paid Pet Adoption bonding time
- 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.
- Employee Assistance Program/ 24X7 – completely confidential
- 25% employee discount on goods & services
- Team Member Feeder Program - eligible for two units (bags or cases of cans) of the participating vendors product/s each month
- Store Bonus Incentive Program
- Growth opportunities! Be sure to ask about our Store Manager In Training and Groomer Apprenticeship programs
$20.79-$22.79 per hour DOE/DOQ
Subject to change depending on State/City/County minimums.
IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.
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