Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We are seeking a short-term Senior Technical Support Specialist for 6 months. This is a US remote role. The ideal shift would be Sunday - Thursday or Tuesday—Saturday.
What you will do:
- Treat every member like a VIP, creating exceptional and personalized experiences.
- Using data, provide feedback and actionable insights that will support the building of systems, tools and processes.
- Work and collaborate with a talented team of professionals across different geographies to create an exceptional, unique, and positive customer experience.
- Investigate, troubleshoot, and diagnose to resolve hardware and software technical issues.
- Develop strategies for translating complex technical details/instructions to each member’s level to ensure a solution.
- Analyze and interpret member data trends and compare with member feedback to identify member errors and product malfunctions and create actionable solutions.
- Collaborate with internal stakeholders on process, content and operational improvements.
- Collaborate with, coach and support external partner agents to best support Oura members.
- Support operation improvement projects.
- Strive to become an expert on all things Oura.
We would love to have you on our team, if you have:
- 3+ years of customer service experience preferred, ideally in a fast-paced start-up environment and/or in technical support.
- Experience supporting a wearables or other consumer hardware/software products.
- Preferred experience using Zendesk, the Atlassian software suite (Confluence, Jira, etc).
- Experience using data to identify and guide decisions.
- Strong interpersonal skills and ability to build relationships with cross-functional stakeholders.
- Exceptional attention to detail, outstanding time management, communication, and organization skills.
- Ability to remain calm and effective under pressure.
- BA/BS degree preferred but not required.
What we offer:
- Competitive salary.
- Health, dental, vision insurance, and mental health resources.
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off.
- Paid sick leave and parental leave.
- Amazing culture of collaborative and passionate coworkers.
Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
Region 1 $68,000- $75,000
Region 2 $64,500-$71,500
Region 3 $61,200-$68,040
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
Disclaimer: Beware of Fake Job Offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: Our jobs are listed only on the ŌURA Careers page and trusted job boards. We will never ask for personal information like ID or payment for equipment upfront. Official offers are sent through Docusign after a verbal offer, not via text or email. Stay cautious and protect your personal details.
To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.
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