Job Title: Surgical Customer Support Specialist
Req ID: 46087
Job Category: Service/Technical Services
Location: Hoboken, NJ, US, 07030
Description:
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
Are you a solutions-minded problem solver with clinical experience? Are you interested in an opportunity to provide training and continuous improvement support to impact patient safety? At STERIS, our team members provide these services to hospitals across the United States. As a Customer Repair Support Specialist, you'll work hand in hand with local Account Managers to provide knowledge and expertise to hospitals and surgical centers in your area.
We're seeking self-motivated individuals with strong presentation, organization, time-management skills, and a clinical background in the operating room to directly assist clinical teams with their challenges. You'll support multiple facilities across your region, meeting face to face with sterile processing technicians, surgical technicians, nurses, doctors, and other clinical staff to identify valued-added activities such as identifying cost containment opportunities, education and training, improvement tracking, and maintaining compliance to industry standards. This position is within our Instrument Management Services division.
What You Will Do
- You'll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready.
- Meet with customers to understand challenges and present solutions.
- Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services.
- Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You'll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices.
- Record maintenance services, daily cost savings, and potential barriers to implementation.
Requires Experience
- HS Diploma or GED required.
- Associate's degree in Surgical Technology and Sterile Processing Certification preferred.
- 4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices.
- Excellent presentation skills.
- Surgical Technology or Sterile Processing experience and training is preferred.
What STERIS Offers
- Base salary plus bonus.
- Car stipend and mileage reimbursement.
- Cell phone stipend.
- Excellent healthcare/dental/vision benefits.
- 401(k) with a company match.
- A robust training program.
- Excellent opportunities for advancement.
Pay range for this opportunity is $22.84 - $31.93. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.
The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
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