LivePerson is a founder-led company that was started in 1995 by Rob LoCascio. Rob invented web chat in 1997 and subsequently took the company public at the end of the dotcom era in April of 2000. Rob is the second longest serving public company tech CEO and has grown the company to over $4BN market cap. In 2016, LivePerson made a major pivot into the conversational AI space by developing its powerful cloud-based platform called the Conversational Cloud. LivePerson has over 18,000 customers and 500 of the largest brands in the world like Amex, T-Mobile, HSBC, Citi, SiriusXM, Lowes, and Coinbase.
LivePerson was named to FastCompany’s World’s Most Innovative Companies of 2020 list for the Artificial Intelligence category. We hire the best and brightest in the tech industry and offer amazing opportunities to push your own limits for growth. We highly embrace innovation and experimentation. While we maintain hubs in NY, Seattle, Atlanta, the San Francisco Bay Area, and in many major cities around the world, you’ll have the ability to work from anywhere with great benefits. Most importantly, you’ll have an ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.
In this role, you will be responsible and accountable ‘end-2-end’ for leading the Consumer Business’ product department - helping the company achieve its goals. The VP of Product also sits on the Consumer Senior Management team helping navigate the unit. You will report to Kasamba’s CEO and Head of Consumer Business for LivePerson.
You will thrive here if:
- You can operate in a fast-paced, dynamic environment.
- You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help).
- You believe data-led decision making is the norm.
- You see feedback or failure as motivation to learn and to grow.
- You relate to our core principles and want to work with experts in their respective fields.
In this role you will:
- Be responsible for defining the product strategy and roadmap by identifying and prioritizing development initiatives; setting timetables for evaluations, development, and deployment for the full range of the unit’s products.
- Take ownership for strategically driving innovative and proactive product development processes of consumer products, while focusing on effective collaboration and communication with your management team, colleagues, and stakeholders - ensuring effective cross-functional cooperation.
- Identify opportunities and risks to products, including recognizing competition, product innovation opportunities, obstacles, and technical hurdles to the product business success.
- Recruit, grow, lead, and mentor a team of talented and versatile individuals towards synergy and excellence.
Your qualifications are:
- ‘Making Things Happen’ approach.
- At least 3 years of experience as a VP/Director leading a product unit with significant product teams.
- At least 7 years of progressive product management experience and a proven record of success at large scale B2C products.
- Experience in working in an intense data-driven environment (A/B testing; KPIs’ Tracking, Analytics, etc.).
- Proven track record in managing Full Life Cycle Solution Delivery projects in short delivery cycles with agile/lean methodologies.
- Innovative pragmatic dreamer with a passion for both product strategy and execution.
Why you’ll love working here:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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