As Head of Member Intelligence & Insights at CLEAR, you will blend data analytics and creativity to enhance member retention, drive revenue growth, and optimize platform upgrades.
Key Responsibilities:
- Maximize member retention and win-backs by leveraging customer insights to segment and personalize tactics, collaborating with marketing, operations, and call center teams.
- Use predictive analytics to identify potential cancellations based on usage patterns and customer engagement, implementing proactive measures to retain at-risk members.
- Work cross functionally to drive ARPU by guiding pricing, tiering and affiliate strategies.
- Accelerate platform upgrades by developing, testing, and optimizing strategies to convert platform additions into paying members.
- Inform and enhance member acquisition strategies through detailed customer profiling, TAM segmentation, and innovative pricing strategies.
Key Metrics:
- Member retention rate and winback success rate.
- ARPU (Average Revenue Per User) growth.
- Platform upgrade conversion rate.
Skills and Experience:
- Proven expertise in data analytics with a strong track record of turning insights into actionable strategies.
- Demonstrated ability to work cross-functionally and influence stakeholders across marketing, operations, and customer service teams.
- Creative problem-solving skills with a knack for combining analytical rigor with innovative thinking.
- Extensive experience in driving revenue growth and optimizing customer engagement in a dynamic environment.
- High level of intellectual curiosity, ambition, and practical common sense.
How You'll be Rewarded:
At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $250,000 - $315,000, depending on levels of skills and experience.
The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units
About CLEAR
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 25+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
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