Chief Operating Officer, Hospital Services

University of Missouri Health Care • Columbia Township, MO, United States • $200k - $250k / year • 3w ago

ABOUT THE JOB

MU Health Care is searching for a visionary Chief Operating Officer (COO) for Hospital Services to lead and elevate operations in a brand-new role across multiple locations and clinical service lines. In this high-impact role, you’ll work closely with the Health System COO to drive bold strategic initiatives, optimize processes, and ensure that top-tier patient care and regulatory excellence are delivered. As the operational heartbeat of MU Health Care, you’ll have the power to shape the future by overseeing critical short- and long-term goals, collaborating with dynamic teams, and pushing the boundaries of healthcare innovation.

As part of an elite leadership triad, you’ll partner with nursing and physician leaders to create game-changing strategies for these essential service lines. You’ll spearhead performance improvement initiatives, champion new technologies, and manage transformative change, all while ensuring exceptional standards of safety, quality, and patient satisfaction. If you’re ready to lead with passion, inspire collaboration, and deliver next-level outcomes in these diverse and critical areas, join MU Health Care and make an impact that will define the future of healthcare.

SALARY RANGE: $322,000.00 – $558,000.00

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals — including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital — and over 90 specialty clinics located throughout the region.

As an MU Health Care employee, you’ll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

EMPLOYEE BENEFITS

Health, vision and dental insurance coverage starting day one
Generous paid leave and paid time off, including nine holidays
Multiple retirement options, including 100% matching up to 8% and full vesting in three years
Tuition assistance for employees (75%) and immediate family members
(50%) Discounts on cell phone plans, rental cars, gyms, hotels and more

DETAILED JOB DESCRIPTION

As part of a triad leadership model of operational/administrative, nursing, and physician leadership, serves as the operational leader for the assigned locations of MU Health Care.

Responsible for the short and long term operational, quality, and financial goals of assigned physical locations, department(s) and service lines. Serves as a trusted operating partner and advisor to the Health System COO.

Collaborates with cross-functional teams to gather data, identify challenges, and assess opportunities for improvement.

Uses data to evaluate clinical and administrative operations and works to streamline processes and enhance patient care.

In collaboration with stakeholders, develops and communicates a strategic roadmap for all locations, outlining clear goals, objectives, and actionable steps for future state.

Establishes organizational structure, resource allocation, and technology enhancements to align with long-term vision.

Provides direction and leadership in the development of planning for physical facilities and equipment for MU Health Care facilities to meet the needs of the patients and care providers in areas of responsibility.

Collaborates with executive leadership, clinical teams, and key stakeholders to gain buy-in and support for proposed changes and initiatives.

Communicates progress, findings, and recommendations effectively to all levels of the organization.

Utilizes knowledge of operational and regulatory requirements to guide the COO in mitigating risks and ensuring adherence to regulatory and operational guidelines in areas of assigned responsibility.

Develops and implements change management strategies to facilitate the adoption of new processes and technologies. Drives performance improvement initiatives to produce results on time and within budget.

Monitors and assesses the impact of changes, making necessary adjustments to ensure successful implementation.

Effectively manages organizational change through a well-communicated vision and mission, as well as clear and articulate assignments and expectations of others.

Partners with medical staff, involving them with planning and operations as appropriate.

May complete unit/department specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

Master’s degree in health administration, business administration or a related field.

Ten (10) years of experience in healthcare operations at the management level.

PREFERRED QUALIFICATIONS

Experience in an academic medical center or large tertiary teaching hospital.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required to ambulate, remain in a stationary position, and position themselves to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

EQUAL OPPORTUNITY EMPLOYER

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions, and terminations.

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